|
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. This role is unpaid BACKGROUND: The International Rescue Committee (IRC) responds to the world's worst
humanitarian crises and helps people to survive and rebuild their lives. At
work in over 40 countries and 29 U.S. cities to restore safety, dignity and
hope, the IRC leads the way from harm to home. The IRC in Dallas was founded in
1973. As the largest refugee resettlement agency in Dallas, the IRC in Dallas
resettles an average of 1,000 refugees into Dallas annually and provides
additional services and assistance to another 2,500 refugees and asylees.
SCOPE OF CLIENT VOICES WORK: The IRC Dallas launched the Client
Voice Initiative this year and this intern would be helping create processes
for this Pilot Program. This initiative will work to strengthen client voices
in all aspects of our work and to increase accountability to clients through
creating client engagement channels and measuring client satisfaction. The
Client Voices Intern will support the Initiative and will work closely with the
Client Voice Coordinator to enhance the IRC Dallas's ability to measure and
respond to client feedback. This position is an unpaid position and requires a
minimum of 10 hours a week, with a preference of 15 hours per week, for at
least three months.
RESPONSIBILITIES:
Data Collection
Develop MS Form
Survey
Conduct Survey
via phone or in- person
Records survey
results
Submits
timesheets to HQ MEL Teams
Co-facilitates
data check-in and data review meetings
Co- Develop
action plan based on results and monitors progress
Analyze & Present Survey Results
Prepare
Survey results for batch upload
Upload batch
upload file to shared Box folder
Analyze results
in the Survey data dashboards (PBI)
Co- Plan data
review and action planning meeting
Communicate key
findings and recommendations
Monitor Progress & Evaluate Outcomes
Develop
tracking tools based on survey results
Co-Develop an
Action Plan
Evaluate the
outcomes of the actions taken based on results
Minimum Qualifications:REQUIREMENTS
Ability to work
effectively in an environment that is multi-cultural and multilingual,
experience using interpreters desired
Highly
effective communication skills, emotional intelligence, and situational
awareness
Highly
adaptable and flexible self-starter with ability to work independently as
well as collaborate with others, juggle multiple priorities, and meet
deadlines in a demanding work environment
Proficient in
the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Fluency in
English; written and spoken.
Fluency in a
primary client language is highly preferred (Spanish, Arabic, Farsi,
Karen, Burmese, Kinyarwanda)
Data analysis
skills is highly preferred. Working
Environment: Standard hybrid office working environment, our office being
in Lower Greenville in Dallas
Standard of Professional Conduct: The IRC and the IRC workers must
adhere to the values and principles outlined in the IRC Way - our Code of
Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is
committed to creating a diverse, inclusive, respectful, and safe work
environment where all persons are treated fairly, with dignity and respect. The
IRC expressly prohibits and will not tolerate discrimination, harassment,
retaliation, or bullying of the IRC persons in any work setting. We aim to
increase the representation of women, people that are from country and
communities we serve, and people who identify as races and ethnicities that are
underrepresented in global power structures.
IRC, leading the way From Harm to Home.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
|
International Rescue Committee
Nov 08, 2024