Spring 2025 - Research and Strategy Student

Title:Spring 2025 - Research and Strategy Student

Company: Tampa Electric Company

State and City: Florida- Tampa

Shift: Mon - Fri, 20-40 hours, varies on location and/or role

The TECO Energy Internship & Cooperative Education Program offers college degree-seeking students the opportunity for professional growth while meeting the business needs of the company. The program is an extension of the educational process, providing practical experience to complement formal classroom work. The co-op program recruits students from colleges to give them an opportunity to work in a professional environment related to their field of study.

Position Summary/Details:

This position supports the Customer Experience Research and Strategy departments. This role will support qualitative and quantitative research studies to understand and measure customer satisfaction, identify customer behaviors and preferences, and develop raw data into actionable insights to improve the customer experience and business strategy. Customer Experience Strategy involves developing and implementing strategic planning frameworks, mapping and analyzing customer journeys to enhance user experience, and designing Power BI dashboards to support data-driven decision-making. Additionally, the role requires collaboration with teams to improve both customer and employee experiences.

Accountabilities:

• General research tasks - i.e. assist with participant recruitment, data input, collecting data (qualitative and quantitative), etc.
• Qualtrics platform - develop survey questions, build survey instruments, create dashboards, analyze data, etc.
• General strategy tasks - assist with journey mapping initiatives, data input and monitoring, etc.
• Power BI and Power App - build dashboards, data visualizations, applications, etc.

Physical Location of Co-op: 702 N Franklin Street, Tampa, FL 33602

Working Conditions: Mostly in a normal office environment

Preferred Availability: Part - Time (20-30 hours)

QUALIFICATIONS:

Education:

The successful applicant should be enrolled in an ABET accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline.

Co-Op Requirements:

• To qualifyas a co-op student, enrollment in the university's co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.
• A minimum GPA of 3.0 on a 4.0 scale is required.

Required Degree: Communications, Social Sciences, Psychology, Business, Public Health or Statistics

Year in School: No preference

Knowledge, Skills, and Abilities:

• MS Office: Word, Excel, PowerPoint,
• Qualtrics (preferred)
• Statistical software (preferred)
• Power BI (preferred)

Emera Leadership Competencies:

• Builds Strong, Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Drives Operational Excellence for Customers
• Speaks Up on Safety, Health, and the Environment
• Takes Ownership & Acts with Integrity
• Thinks Strategically & Exercises Sound Judgment

A pre-employment drug screening, physical exam, as well as a background check (including employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.