Senior Leasing Specialist

JLL
United States, Florida, Coral Gables
Nov 15, 2024
Job Description - Sr. Leasing Specialist Job Description: Sr. Leasing Specialist Reports To: Property Manager Direct Reports: None POSITION PURPOSE: The Sr. Leasing Specialist performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. WHAT YOU'LL BE DOING:Ensure leasing office, models, vacant units, and common areas meet readiness standards daily and report deficiencies to Property Manager. Maintain detailed knowledge of local market and conditions. Assist in developing marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the Property, including contacting and shopping competitors and completing market surveys. Review marketing campaigns and initiatives regularly; work with marketing team to update or revise any campaigns if necessary. Participate in marketing reviews and phone calls. Respond to all phone, email, and text inquiries; provide complete information about the apartment, the Property, and general location. Convert the inquiry to an onsite appointment. Ensure all communication is maintained in the PMS. Present the Property, model(s), vacant unit(s), and amenities to customers in a professional and knowledgeable manner. Provide customers with a brochure, floor plans, and all collateral material. Execute sales and closing techniques successfully. Follow up with a phone call, thank you card, and email within 24 hours of initial property tour. Input all guest cards and other leasing related information into property management software daily. Follow-up with leads a minimum of three (3) times before closing them in the CRM system. Ensure all leads are attributed with the correct sources. Process all rental applications for approval; verify all pertinent information and submit to manager for approval. Notify prospect of results in writing, i.e., approval or denial letter. Prepare lease, required riders, and all addenda for new move in. Arrange for new resident to sign lease as well as provide move in information. Inspect apartment before move-in and report deficiencies to the Service Manager. Respond to resident inquiries and concerns promptly. Document and communicate requests for service to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction. WHAT YOU BRING TO THE TABLE High school diploma or equivalent required, Bachelor's degree preferred At least three years of sales and/or customer relations' experience Proficient in property management software (Yardi, RealPage) or other similar property management software Excellent customer service skills while maintaining the highest standards of professionalism Strong grasp of modern technology and the ability to utilize same in day to day job activities Computer literate, including Microsoft Office Suite and internet navigation skills General office and sales skills Excellent oral and written communication skills; strong attention to detail Work independently and within a team to build relationships and interact effectively with business partners A desire to work within a diverse, collaborative, and driven professional environment Positive, professional attitude Proactive and take initiative Maintain confidentiality and utilize judgment Regular and on-time attendance is essential to the successful performance of this position Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required All associates must maintain a neat, clean, and well-groomed appearance per Company standards Upon employment, all associates are required to fully comply with Company rules and regulations Must have real estate leasing license or obtain within 120 days of employment if required by state law WHAT'S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate. Deep investment in cutting-edge technology to power your work. Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being. A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.