Director, Learning & Development

Description

Are you passionate creating development programs that help companies reach their goals? Do you get energized from individuals learning skills and techniques that help them succeed. Then we may have the opportunity for you. Bring your substantial knowledge and dedication to our Omni Brands to support our phenomenal talent and our overall business strategy.

COMPANY OVERVIEW

Omni Work/space provides strategic oversight and resources to a portfolio of Steelcase and commercial facility services businesses that serve leading organizations across corporate, healthcare, education, hospitality, and sports industries.

Omni's distinctive brands, including Atmosphere, Emerald Blue, Meso, and Turnkey, serve organizations in many ways, all with a focus on delivering superior products and services. Each brand demonstrates market-leadership in its category, and we are united under the core principle of building long-term business relationships.

PRIMARY FUNCTION

Develops and executes learning strategies, designs and delivers training programs, assesses development needs and tracks learning effectiveness for Team Members across all Omni brands, including management of the online learning management system (LITMOS) and related content. Support a continuous learning culture with an emphasis on progressing Team Member knowledge, professional abilities, and skills; particularly related to onboarding, leadership, sales, communication and business acumen. Build professional learning programs and modules that align with the Omni Companies strategies, customer satisfaction expectations and increased financial performance goals. Play an active role in organizational evaluation and change efforts.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Ensure strategic alignment with Omni's business goals, initiatives, purpose and values.

1. Clearly understand Omni's long-term business goals, organizational strengths and challenges, and identify and support integration and organizational change opportunities.
2. Develop and implement a strategic plan for learning and development that aligns with organizational goals.
3. Collaboration with business unit leaders to understand their training needs, tailor programs accordingly and ensure cohesive talent development efforts across the organization.
4. Develop strong, trusted partnerships and candid coaching relationships with all leaders and assist with coaching them to guide and reinforce learning, enabling our teams to perform beyond expectations.

Partner with HR and functional business unit leaders to transform the team member experience.

1. Partner with HR to update and deliver comprehensive and well-organized onboarding content. Assist with continuously updating onboarding tools and practices, and coaching leaders, stressing accountability for full scope onboarding.
2. Proactively address team member growth and retention issues by helping HR and leaders develop team members through assessment, coaching and career pathing.
3. Be a cultural champion, both as a role model and in leading cross-company initiatives to help scale and strengthen our culture as we grow.

Build and manage processes for effective deployment of training and gather useful metrics related to learning and development efforts.

1. Develop and communicate an annual training calendar based on regional input.
2. Own and manage our learning management system.
3. Track and report re: attendance, task completion, and other administrative + LMS metrics.
4. Continue improve and innovate educational offerings and related systems; content must be continuously updated based on company and industry change.
5. Observe and appropriately communicate team member improvement opportunities.
6. and support talent retention efforts.

Deliver services and content.

1. Develop and deliver live classes, providing feedback to attendees and their managers.
2. Develop and support network of individuals across all brands that provide position specific training and provide resources to help them increase effectiveness.
3. Organize curriculum by Learning Path, with emphasis on new Team Members.
4. Audit, improve and create additional online content for LITMOS and/or Paylocity LMS.
5. Promote and deliver team events related to our Predictive Index program (HR owns the tool).
6. Review and evaluate external resources for potential use in supporting efforts.
7. Collaborate with external vendor partners to evaluate their learning programs to ensure we leverage appropriately and where needed.

While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS/ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Demonstrates Accountability: Strong self discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity.
• Excellent Analytical and Strategic Problem-Solving Skills: Highly developed understanding of company's strategic direction and ability to interpret and communicate senior management direction. Clearly defines, gathers, analyzes and focuses on the most relevant information. Synthesizes complex information.
• Continuous Learner: Self-directed, learns and advances from experiences and feedback, stays informed of industry trends, products and applications. Is open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.
• Leadership Skills: Ability to provide direction, develop and implement processes, motivate others, and build consensus with large groups including cross-pyramid teams. Influences without authority, giving direction and delegating tasks. Nurtures fresh approaches and appropriate risk taking.
• Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.

Requirements

MINIMUM JOB REQUIREMENTS

• 4-year degree or equivalent experience
• 5 years of successful leadership or teaching experience
• Proven experience developing learning and development strategies
• Some experience managing LMS systems and creating content
• Flexibility to travel to out of state locations 2-3 times/year.

DESIRED JOB REQUIREMENTS

• Industry knowledge and experience
• Professional certification, licensed teacher and/or professionally trained & experienced sales training executive

Omni Work/space provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Omni Work/space complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.