Site Services and Operations Manager

"I can succeed as a Site Services & Operations Manager at Capital Group."

The Site Services & Operations Manager will be based out of our San Francisco office and will be responsible for providing an exceptional experience to all staff and visitors, ensuring we are Enriching the Experience Working at Capital for our associates and clients. This is a hands-on manager position and is based onsite 5 days a week. The successful candidate will be proactive, creative, and a thought-partner to the whole Workplace team, encouraged to express new ideas on improving the overall experience in the workplace.

Please note, this role does require you to work in the office five days a week.

"I am the person Capital Group is looking for."

Role Description:

• Ensure an exceptional experience for all stakeholders, including staff, visiting employees, new hires, guests, and interview candidates, by embodying our core values and promoting a welcoming environment.

• Promote a high level of satisfaction among staff by promptly responding to their service requirements and ensuring the same level of service from team members and Workplace vendors, fostering a culture of service excellence.

• Demonstrate a commitment to understanding the business impact of an exceptional Workplace Experience by staying close to the business and continuously seeking ways to enhance it.

• Work collaboratively with cross-functional partners and immediate team members to support the delivery of operational excellence, continuously evaluating existing processes to identify areas of improvement and drive the organization forward.

• Collaborate with vendors to ensure high levels of service, maintaining solid communication and good working relationships.

• Assist Front of House vendor with Reception, presenting a professional and welcoming first contact to all visitors, and ensuring a positive experience that reflects our Core Values.

• Work across various contact streams to assign, monitor, and complete service requests in a timely and efficient manner, ensuring a seamless and responsive workplace experience

• Collaborate with external vendors and Site Services team members to actively improve and promote our sustainability performance, aligning with our values of environmental responsibility.

• Assist with planning, coordination, and setup for any employee engagement events within the office, working with partners, vendors, and stakeholders to ensure smooth and successful execution. Lead on seasonal decor and activations such as Earth Month and Office Socials, creating a vibrant and inclusive workplace environment.

• Manage the relocation and setup process for new employees, ensuring a smooth transition into their new workplace. Provide a positive and supportive introduction to our organization, enriching their experience from day one.

• Ensure that Health and Safety within the workplace is always observed, maintaining a safe and secure environment for all associates.

• Identify and drive opportunities for innovation within the community.

• Manages associate's performance, including establishing goals to support business objectives and CG's long-term strategy.

• Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on enabling the success of the individuals and teams who utilize our spaces.

• Support Workplace Management and Operations teams on an ad-hoc basis as well as other Site Service & Operations Teams, demonstrating flexibility and a willingness to contribute wherever needed.

Requirements:

• 10 years of people leadership and facility management experience

• Adept at building relationships

• A team-oriented professional

• Customer service driven, reflecting our commitment to excellence and client focus

• A strategic thinker

• Excellent verbal and written communication skills

• Demonstrable problem-solving skills

• Thrives in a fast-paced creative environment, with excellent organizational skills

• Willingness to work outside of the usual office hours as business needs require

• Knowledge and proficiency with Microsoft Office Suite, Power BI, Copilot, etc., ensuring effective use of technology to support our operations

• Proven ability to identify and execute process improvements

• Demonstrate a clear understanding of and embrace the Capital Group culture, including our core values of integrity, client focus, diverse perspectives, long-term focus, and community