Customer Service Representative

Your Responsibilities:

• Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction
• Take, enter, process, and/or expedite orders
• Providing effective customer follow-up in post-sales activities
• Provide effective and professional communication practices with account representatives and customers
• Relay communication chains between Customer Service, Scheduling, Shipping, and other departments
• Production Coordination: Work closely with our production plant and supply chain teams to ensure successful order execution
• Utilize computers to properly account for issues, returns, receipts of new materials, and associated back-orders
• Follow all established safety rules and regulations and utilize required safety equipment
• Quality Assurance: Escalate customer quality issues to relevant stakeholders and drive resolution
• Maintain the work area in a clean and orderly condition
• Perform any other related duties as required or assigned

Your Shift:Monday - Thursday, 7:00am - 5:30pm (with a rotating schedule of one Friday per month)

You Must Have:

• Proficient in Microsoft Office suite
• Experience with warehouse management systems
• Customer Service experience
• Proven customer service experience with a track record of meeting service and delivery deadlines
• Ability to manage competing priorities in a fast-paced environment

We Would Also Prefer:

• High School Diploma or equivalent and 1+ years' related experience, or commensurate combination of education and experience

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.