Manager, IT PMO

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Manager, PMO is responsible for the high-quality and timely delivery of internal technology based services and reports into the central IT Project Management Office (PMO). This position manages a team of Portfolio and Project Managers responsible for delivering regular business enhancements via an Agile-Scrum process and larger/complex programs consisting of projects lead by C1 as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to hire and retain a world-class team focused on consistency, quality outcomes and high internal customer satisfaction.

Essential Functions

Leads team of highly skilled portfolio and project managers
• Hires, reviews, compensates, manages performance issues, promotes, exits (etc.)
• Provides and/or coordinates staff training and in-services relevant to performing job duties
• Enhances, audits and enforces defined project and portfolio delivery methodology, communications and governance plans in conjunction with the C1 IT Project Management Office
• Assumes responsibility for continuous improvement for request to release delivery quality, operational efficiency and effectiveness - including business portfolio roadmaps and overall team process
• Works with a single or several delivery teams to prioritize programs and projects based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies
• Aids in the communication and negotiation of current priorities and constraints with business partners
• Ensures process consistency across all business and foundational portfolios
• Supports and promotes the objectives of the C1 IT PMO
• Fosters a positive working environment to encourage independent thinking and innovation.
• Creates a high-performance team through ongoing coaching and mentoring to the team
• Promotes knowledge sharing and skills development
• Recognizes Opportunity identification and works closely with the PMO team and broader IT department staff to develop and communicate new opportunities identified within existing portfolios
• Contributes to and manages key metrics for the team and department

Additional Specific Duties and Responsibilities

• Engages in direct portfolio management as needed (i.e. - playing a Product Owner role for a Sales + Marketing/CRM portfolio delivery team)
• Oversees special projects as needed

Required Qualifications

• 8+ years of experience in project management and/or related leadership roles
• Bachelor's degree and/or equivalent experience
• Passion for project and portfolio management, and operations
• Proven ability to analyze, develop, document, and optimize business processes
• Excellent demonstrated leadership and management skills with the ability to assign and monitor work
• Excellent knowledge of customer service procedures and practices
• Excellent verbal and written communication skills
• Excellent ability to drive consistency and continuous improvement within the department
• Excellent ability to lead a team toward departmental objectives and vision
• Ability to foster and build relationships at all levels in a large, corporate environment
• Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
• Fluent in use of Microsoft Office

Desired/Preferred Qualifications

• PMP or equivalent certification
• 5+ years of direct management experience
• Proficiency with the following project/Agile work management tools: Azure DevOps (ADO), SharePoint, Microsoft Project Web/Smartsheet

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$120,000 - $155,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf