IT Provisioning Tech

Job Summary:

The IT Provisioning Technician plays a vital role in ensuring the smooth onboarding of new employees and supporting existing staff by preparing, configuring, and deploying IT equipment and software. You will be responsible for the entire lifecycle of IT assets, from receiving and setting up devices to maintaining accurate inventory records. This position requires a detail-oriented individual with proven technical skills and a commitment to providing exceptional customer service.

Job Location:

MI, Ann Arbor Office

Job Responsibilities:

• Receive, unbox, and inspect new IT equipment (laptops, desktops, mobile devices)

• Configure and image devices according to established guidelines

• Install and configure necessary software applications

• Prepare and ship equipment to new hires or other departments

• Set up and deploy equipment at user locations

• Update asset tracking systems with accurate and up-to-date information

• Perform basic troubleshooting of hardware and software issues

• Maintain a clean and organized work environment

• Document all procedures and activities accurately

• Assist with user onboarding and answer questions about new equipment

• Comply with all company policies and procedures

Job Requirements:

• High school diploma or equivalent

• Minimum 1 year of experience in a related IT support role (or equivalent technical experience) or a completed IT degree/certification

• Excellent understanding of computer hardware and software

• Experience with operating systems (Windows, macOS) preferred

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Excellent attention to detail and accuracy

• Exceptional problem-solving and analytical skills

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

• Ability to lift and carry equipment up to 25 lbs.

To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.