Technical Delivery Manager - Data Centers
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Nov 15, 2024 | |
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I. POSITION PURPOSE
The Technical Delivery Manager contributes towards the overall success of JLL data center operations for the Client account, engaging resources to ensure the effective and efficient operation of the data center portfolio. Provide technical expertise and program implementation on operational deliverables (client service, operational, field execution) of operations and critical environments. Responsible for interpreting, communicating, and establishing engineering services and critical environments operational strategies for supporting the Client account. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of JLL and the JLL Critical Environments Program. II. RESPONSIBILITIES * Responsible for contributing towards the stand up of JLL services and implementation of programs and procedures in order to achieve performance goals and objectives. * Review metrics through the use of analitics or other tools provided by Client and JLL to ensure that the portfolio is being set up and managed within goal parameters. * Provide input and support to strategic planning initiatives and work with Account Director to identify portfolio and saving reduction opportunites. * Interface, collaborate and develop strong relationships with all stakeholders. * Support process owners and platform leaders with the implementation of training, education and expectations to ensure teams adhere to all processes and procedures. * Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information. * Ensure all properties are operated, maintained and tested in accordance with local, state and national requirements overlayed by those required and expected of Client Corporation Account, ie, critical processes and reporting requirements. III. MINIMUM REQUIREMENTS * 5+ years operational experience in a data center environment * Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills. * Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward. * Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions. * Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity. * Strong judgment, problem-solving and crisis management skills. * Excellent interpersonal and relationship building skills. * Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc. * Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software. * Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations. * Proven record of providing excellent internal and external customer service | |