Commercial Service Technician - Charlotte, NC

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

This position is eligible for a $3,000 Sign on Bonus

*Text TNCJobs to 25000 or visit jobs.tennantco.com and start the conversation for this position! *

With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers' facilities, our service technicians maintain, troubleshoot, and repair battery and robotic Tennant products. As a Commercial Service Technician with Tennant, you will quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running again to minimize downtime and to ensure customer satisfaction. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

A Day in the Life

Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models.

Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Owning your territory also includes:

• Create and maintain records of all service activities and business reporting documentation
• Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.

Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to create the ultimate customer experience.

Experiencea Day in the Life of a Field Service Professional at Tennant through this captivating video. Discover the challenges, successes and unique moments that make our team thrive!CLICK HERE to watch the video

Required Experience and Education

• High school diploma or equivalent
• Valid driver's license plus meet Tennant Company driving policy requirements.
• 0-2 years of experience:
  
  
  
  • Troubleshooting and repairing mechanical and electrical systems
  • Reading and interpreting electrical schematics
  • Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
  • Using a personal computer, MS Office Suite, and email.
  
  
  
  

Preferred Experience

• Vocational schooling in automotive/diesel/electrical
• Previous experience and knowledge:
  
  
  
  • Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
  • Working in a field service position
  • Working directly with customers
  
  
  
  

Physical Requirements

• Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
• Position requires driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.

Tennant Company Offers

• Competitive Salary
• Performance-based incentives structure
• Excellent benefits package (eligible on 1st day of employment)
• Company Service Vehicle
• Cell phone and Tablet
• Uniforms
• Specialty Tools
• Comprehensive training program including ride-along, virtual, and factory-based training
• Monday-Friday schedule; work-life balance

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.