Financial Aid Officer I

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Assists prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

• Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs: Pell, SEOG, FWS, Loans, QAP, R2T4, Dependency Overrides, Concurrent Enrollments, Consortiums, State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: NSE, Institutional Grants, Institutional Scholarships, private loans, private scholarships, private programs.
• Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions.
• Assures staff is trained to support the administration of aforementioned programs and compliance requirements.
• Assists with recruitment. Facilitates university's orientation and high school outreach to present financial aid information to prospective students and parents.
• Provides counseling and advise prospective students, parents and continuing students regarding financial aid procedures and regulations.
• Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns
• Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions.

Bachelor's degree.

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access, which requires no default on federal financial aid, within 60 days of employment.

Administrative

$40,000 - $42,000

Begin time: 8:30 AM
End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.