Description PRIMARY FUNCTION With limited direction, manage the scope, schedule, and budget for client projects to ensure customer satisfaction and increase gross profit. Responsible for project communication and project planning with the Sales Rep or Account Manager, and directly with the client, design, operations and external partners. Provide direction and guidance to other labor trades (cabling, electrical, etc.). Successfully lead and manage projects to continuously deliver upon agreed expectations which include managing costs and resources and minimizing errors. Increase revenue by identifying opportunities to sell services to clients. Assist Sales with account management. Communicate project status, issues, and other relevant information with internal and external stakeholders. PRINCIPLE DUTIES AND RESPONSIBILITIES
- Manage the scope, schedule and budget for projects and bid proposals. Act as main point of contact with project team, client, and contractors.
- Develop and manage project schedule and timeline. Establish and coordinate delivery phasing of product with service providers. Coordinate and lead project team meetings, and ensure accurate information is communicated to all internal and external stakeholders in a timely manner.
- Specify product utilizing existing specification tools, processes, and inventory of clients owned product. Identify and specify new standard product to fulfill the project requirements. Check specifications against floor plans for accuracy.
- Accurately create bill of materials, quotes and orders for clients for needed product. Gather lead times from vendors and collaborate with project team so that they can communicate expectations with the client.
- Request, negotiate, and manage pricing from third party service and product providers. Manage budget to actual costs for each project.
- Monitor project progress utilizing risk reporting tools. Consistently communicate on-going order status, progress and issues with Team and client. Prepare and update status reports based on client request or requirements.
- Create installation package, schedule and facilitate pre-install meetings with project team, contractors and other labor trades. Review project requirements, communicate work plan with install lead to ensure they are prepared to manage the project.
- Will be required to perform Client Coordinator job functions which may include: entering new client quotes, updating existing client quotes, monitoring orders and shipments to ensure timely deliveries, and research and resolve punch list issues as needed.
- Depending on account assignment, may also perform the following: (A) Manage project team on site through project completion. Demonstrate problem solving during install; research and resolve product issues while keeping appropriate individuals informed of progress. (B) Schedule and lead punch list walkthrough with client and contractors. Ensure action plans are documented appropriately and communicated to project team and client. Confirm punch list is managed to its completion, including sign off by client.
- While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.
CORE STRENGTHS/ATTRIBUTES
- Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
- Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
- Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.
- Resilient and Adaptable: open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.
Requirements MINIMUM JOB REQUIREMENTS
- 2+ years' experience in construction or commercial interiors industry
- Experience with project management applications and methodologies
- Strong negotiation skills
- Skilled at developing and maintaining a positive working relationship with clients, team members, and partners
- Commitment to exceptional client service and delivering a Branded experience
- Proficient with Microsoft Office applications
- Ability to travel outside of the office, may include occasional overnight travel
DESIRED JOB REQUIREMENTS
- Computer knowledge with Hedberg and ServiceTRAX or prior client service experience.
- Ability to articulate Atmosphere Commercial Interiors product and service offerings
- 3+ years of industry experience
- 4-year degree
- Project Management Certification
Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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