Customs Brokerage Supervisor

DHL Global Forwarding
paid time off, 401(k)
United States, South Carolina, Columbia
Nov 13, 2024
Description Job Title: Entry Processing Supervisor Job Location: Columbia, SC DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html We have an outstanding career opportunity for a US Customs Brokerage - Entry Processing Supervisor focusing on successful growth and development as well as day-to-day operational management in our CAE (Columbia, SC) office Key Responsibilities: In this exciting role you will be the subject matter expert (SME) for an Entry Processing sector, ensuring your team successfully complies with DHL's global customer care standards Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team. Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share. Skills / Requirements: Excellent understanding of US Customs Brokerage, global forwarding, Air and Ocean services and the overall logistics industry 3-5 years of experience in related area of responsibility 1 year of supervisory experience in related area of responsibility Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred) Benefits: (All non-union employees) Total Compensation Package: We offer a competitive base salary. 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement. Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders. Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs. Vision: Optional coverage for eye exams, frames, and contact lenses. Dental: Optional coverage for preventative, major, and basic dental services. Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days. Why join DHL Global Forwarding? We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK ! WHY DOES THIS MATTER TO YOU? It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company. We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give. And that's why external organizations have granted us different accolades for our people practices Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce. DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments. #LI-RL2 Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.