Hospitality Manager

HOSPITALITY MANAGER

At SpaceX, we're leveraging our experience in building rockets and spacecraft to deploy Starlink, the world's most advanced broadband internet system. Starlink is the world's largest satellite constellation and is providing fast, reliable internet to 3M+ users worldwide. We design, build, test, and operate all parts of the system - thousands of satellites, consumer antennae that allow users to connect within minutes of unboxing, and the software that brings it all together. We've only begun to scratch the surface of Starlink's potential global impact, and that work starts here at our Redmond Campus, we are looking for experienced kitchen personnel to help us create world-class experiences for our growing teams.

The Hospitality Manager role is a team-oriented role for individuals who are familiar with basic customer service principles and have a firm understanding of all basic food and beverage safety principles. This role is responsible for setting the direction of the hospitality team within our Food Services department. To ensure the positive experiences of our employees, corporate guests, and customers, the Hospitality Manager will oversee all aspects of the dining and food services experience on site. This role will include people management, planning, internal branding, and cultivating a culture of development within our teams. Managing all guest-facing aspects, this role is integral to ensuring a positive overall brand for the Food Services team here in Redmond.

RESPONSIBILITIES:

• Oversees customer interactions, flow of services, events, and daily catering
• Sets and enforces standards for hospitality operations
• Monitors quality, consistency, and menu accuracy of offerings in all service locations
• Ensures the team maintains clean and safe workstations throughout the operation
• Trains staff on customer service, food safety, and allergen and nutritional awareness
• Coordinates and enhances time management for the team
• Monitors financial activities for Hospitality operations
• Creates and maintains departmental training materials
• Ownership of direct report structure with 6 or more staff members
• Conducts regular 1:1 meetings with direct reports
• Supports scheduling, sales data collection and reporting, and various other administrative tasks
• Supports conceptualization and implementation of new services and offerings
• Direct support of the Executive Chef's responsibilities when necessary
• Facilitates effective communication throughout all levels and groups of staff
• Ensures collaboration with the culinary team to align both the front and back of the house management

BASIC QUALIFICATIONS:

• High School diploma or equivalency certificate
• Must have 7 years of industry experience and 3 years of leadership experience

PREFERRED SKILLS AND EXPEREINCE:

• Familiarity with ordering and inventory systems in a Food Services environment
• 8 years of previous food service experience in a guest-facing service role
• 5 years of Leadership Experience
• Experience in a corporate dining environment
• Experience with high volume and/or multi-facility operations
• Experience working in large team settings
• Experience opening new operations and/or creating operational procedures from the ground up
• Strong time management skills
• Excellent communication skills both written and verbal
• Comfortable working with Microsoft office (word, excel, outlook and PowerPoint)
• Must be able to organize work for large groups in various service formats
• MAST - Mandatory Alcohol Server Training Permit (Class 12 mixology permit)

ADDITIONAL REQUIREMENT:

• Ability to carry large heavy items unassisted (up to 50 lbs.)
• Able to stand for long periods - up to 10 hours a day
• Able to work all shifts and available for weekends as needed
• Able to perform frequent bending, stooping, and lifting of objects
• Must have or be able to attain Manager level food safety certification (ServSafe Certification, WA state food handler's card)
• Must participate in internal leadership and development training

COMPENSATION AND BENEFITS:

Pay range:
Hospitality Manager: $85,000.00 - $105,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.