Solutions Support Engineer

Maricopa County
parental leave, sick time, tuition reimbursement, remote work
United States, Arizona, Phoenix
301 South 4th Avenue (Show on map)
Nov 14, 2024
Posting Date 11/14/24 Application Deadline 11/20/24 Pay Range Hiring Range: $60,000 - $87,256.00 annually Full Range: $60,000 - $114,500.00 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department Enterprise Technology About the Position The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms, including Microsoft SharePoint Online, Content Management Systems (CMS), Microsoft Power Platform, and .NET web applications. Support responsibilities would include (but are not limited to) permissions management, troubleshooting of user issues, system configuration, user training, and new SharePoint site creation. In addition to support duties, the Solutions Support Engineer could also get opportunities to work on developing new solutions leveraging the Microsoft Power Platform or .NET Framework (C#). About Us Are you seeking a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Office of Enterprise Technology! Our team prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Employee discounts for goods and services Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more atWork With Us \| Maricopa County, AZ We Require At least one year of related experience to include SharePoint Maintenance and Administration Bachelor's degree in Computer Science or a related field A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis We Also Value Microsoft Power Platform Content Management System (CMS) configuration C# .NET SQL Server Azure DevOps / Git Microsoft SharePoint Online Content Management Systems (CMS) Job Contributions Configure and maintain supported systems Develop applications from prepared requirements Troubleshoot user issues with support systems Participate in on-call support of production issues Train users in the operation of supported systems Coordinate and work with other staff including, but not limited to, vendors, Business Integration Specialists, IT security staff, project managers, other team members, subject matter experts, end users, and executive business partners Prepare system, program, and customer guides, as well as documentation Evaluate workflows and processes to seek out improving efficiencies and enhance productivity; write and modify operating procedures Working Conditions This work is performed in a general office/remote work environment and may require workingoutside of regularly scheduled hours when resolving service-impacting incidents. Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!