Field Service Engineer

Roles and Responsibilities

• Install equipment at customer's locations, including new equipment, upgrades and system relocations.

• Diagnose problems and make appropriate repairs.

• Work with co-workers, customer & technical support in isolating and solving problems.

• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Advise users of appropriate actions to correct system malfunctions.

• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.

• Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports.

• Prepares written technical reports.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

• Expediently escalate issues to supporting resources when necessary.

• Install equipment at customer's locations, including new equipment, upgrades and system relocations.

• Evaluate and diagnose problems and make appropriate repairs.

• Work with co-workers, customer, and technical support in isolating and solving problems.

• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Advise users of appropriate actions to correct malfunctions in a timely manner.

• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.

• Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.

• Independently and accurately prepare written technical reports.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and Experience

To help us tackle the technical challenges we face, you'll need experience working on high-tech products and with complex processes. As a Field Service Engineer, you'll need:

• Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience

• 5+ years of experience on PAS 5500 equipment is highly preferred

Skills

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Clear and effective communication skills.

• Ability to establish and maintain cooperative working relationships with co-workers and customer.

• Strong customer focus and commitment to Customer Satisfaction.

• Work according to a strict set of procedures within the provided timelines.

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

• Ability to train and mentor Engineers and customer employees.

Personal skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Other information

• You must be work authorized in the United States without the need for employer sponsorship.

• Willingness to continue learning and growing in a professional environment is a must.

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

• At times, job requires standing for long periods of time and moving tools and equipment up to 50 lbs. in weight unaided.

• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs (no more than 30%)

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability