Customer Service in Freight Forwarding

See yourself at Odyssey.

Join the team as our new Customer Service Representative!

Who We Are & Why We're Hiring

Odyssey Alaska (AFF) American Fast Freight, Inc. (AFF), a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), is your trusted and reliable transportation and logistics company, providing a wide range of ocean freight consolidating and freight forwarding, trucking, project logistics and warehousing-distribution services. Our diverse customer base ships a wide variety of products across a variety of modes. AFF operates food grade facilities (FSMA compliant and AIB approved) in dry, hazmat and 100% true temperature protected settings to fit your shipping requirements.

Based in vibrant Anchorage, AK Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

In This Role, You Will:

• Manage heavy call and email volume in a professional and timely manner
• Administer elevated service programs including customer reporting and communication processes for specific customers
• Assists internal and external customers with information or document requests
• Partners with the sales team to meet and exceed customer service expectations
• Assists in maintaining and monitoring electronic data for customers
• Operates inventory control, word processing, and spreadsheet applications for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Responsible for regular attendance and promptness
• Assists other departments as needed
• All other duties and projects as assigned.

Qualifications:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table

Required:

• 1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred
• Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
• Moderate to advanced knowledge of customer service practices
• Strong attention to detail
• Ability to assist in all areas of warehouse and administrative operations
• Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
• Knowledge of standard office administrative practices and procedures
• Willing and able to work with all personality types in a professional, effective manner
• Must be 18 or older.

Location: This is an in-office role based in Anchorage, AK

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

• 5025 Van Buren St, Anchorage, AK 99517, USA