Peer Advocate - Career Center

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Highlights
This position will assist the Career Center Coordinator in the daily operations of the Career Center and provide customer service to students and the community. This position will also help current students identify resources and navigate the computers in the Counseling, Advising and Career Center. This position reports to the Tacoma Community College, Career Center Coordinator.

• Interact with prospective and current students, faculty and staff, in person, by phone and electronically providing information about the career center and its resources.
• Set up individual appointments for current and prospective students with the Career Center Coordinator.
• Screen, prioritize and respond appropriately to incoming telephone calls as initial contact for the Career Center, resolve problems, respond to inquiries and handle referrals for services.
• Daily approve and post job postings internally and electronically.
• Assist with putting together workshop materials and scheduling students for workshops.
• Serve as the support staff for the annual job fair, program specific job fairs, student employment fair, quarterly transfer fairs and the professional skills academy.
• Maintain and update department records such as Outlook calendars, web page, program flyers and Job Fair database.
• Participate in team projects, planning, cross-training across student services and implementing improvements to the Career Center.
• Participate in college meetings as appropriate.
• Ability to proof-read cover letters and resumes for grammatical errors.
• Perform related duties as assigned.

Minimum Qualifications

• Associate's Degree from an accredited college.
• 2 years of customer service experience.
• OR equivalent education/experience
• Intermediate computer skills.
• Excellent written and verbal skills.

• Experience working in a Community College environment.
• Advanced computer skills.
• Strength in explaining complex information and systems.

• Successful completion of a criminal history background check.

• Skill in building and maintaining internal/external customer satisfaction.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics, integrity, and sound professional judgment.
• Ability to establish and maintain positive working relationships with students, colleagues, and staff representing diverse ethnic, cultural, socioeconomic, and learning abilities.
• Ability to work independently and as part of a team.
• Excellent verbal, written, and oral communication skills.

Complete application packages must include the following:

1. Tacoma Community College online application.
2. Cover letter and Resume.
3. Unofficial copies of transcripts for all colleges and universities attended. (Official transcripts will be required of the successful candidate).