Patient Care Specialist

Cresco Labs

Nov 16, 2024
JOB SUMMARY Join our team in Bardonia, NY - as a Patient Care Specialist. Your main responsibility will be to assist patients in selecting the proper medical cannabis products for their needs and are the go-to product expert on duty at the store. Patient Care Specialists engage in one-on-one conversations with patients from the time they walk into the store until they check out. Compliance with applicable rules and regulations as implemented by the state will be required. The ideal Patient Care Specialist should be friendly and positive, much like the barista who provides you your favorite coffee. We hope our patients are drawn to our Patient Care Specialists and the dispensary because of our service, our products as well as your approachable and knowledgeable demeanor. CORE JOB DUTIES Help patients make the right choices by knowing how the different methods of cannabis affect patients differently Suggesting dosage starting points for new patients Correct cash handling Verification of proper paperwork, documentation, and ID for patients Accurate use of the Point of Sale (POS) system; timely data entry of patient profiles in both the POS system and the state's electronic verification system Maintenance of hard copy files (when required) Assist in verifying the accuracy of orders when being delivered Ensure security measures and safety compliance for the store Maintain an organized and clean store Manage the visitor log Reporting of employee issues or patient situations Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints REQUIRED EXPERIENCE, EDUCATION, AND SKILLS High School Diploma or equivalent 1 - 5 years' experience in customer service High Energy, Patient-Focused, Compassionate Retail experience mandatory Excellent customer service skills Ability to learn and understand cannabinoids and how they interact with the human body Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications, and email Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures ADDITIONAL REQUIREMENTS Must be 21 years' old or older to work at the store