Technical Services Audiologist
 Sonova USA, Inc. | |
 | |
 Nov 16, 2024 | |
|
Perform all functions of Audiology and Technical Services, including but not limited to: provide Audiological and technical support via telephone to Hearing Healthcare Professionals with regard to software, hardware, product and fit related issues; conduct regional, in-office and online customer training activities; interface with various inter-company departments to provide training and support for product lines.
Responsibilities: Take incoming calls to the Professional Services Call Center (70%). Assist with product/feature/software training for interdepartmental personnel (20%). Conduct local, in-office, and online customer training activities (10%). Special projects as assigned (5%) Effective verbal and written English communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships. Excellent telephone etiquette with a mature, professional demeanor. Close and cooperative working relationships with all individuals both inside and outside the organization, including customers and coworkers Acute detail orientation with a willingness and commitment to follow up. Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multi-tasking environment. Strong analytical and proactive problem solving skills Education: Master's or Doctorate in Audiology and the possession of (or eligible to obtain) an Audiology License A temporary Audiology License is initially permitted for a maximum of 12 months Previous clinical and industry experience required Significant PC experience in a MS Windows environment, as well as experience with digital technology, fitting software, and NOAH | |