Lead Associate, Mid-Level Supporter Experience (P2)

Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

Summary

The Lead Associate, Mid-Level Supporter Experience is responsible for managing the personal outreach strategy for individuals with the current capability of making mid-level gifts between $1,000 and $9,999; with a focus on growing the program, which currently generates more than $10 million in annual revenue. This position will partner with the Advisor to develop and implement engagement strategy across all channels. In conjunction with the Advisor, they will also lead the development and manage the execution of an integrated multi-channel fundraising campaigns and engagement streams, including welcome communications and ongoing stewardship efforts. This position is also responsible for developing relationships with top tier donors through phone outreach and written correspondence in order to meet donors' philanthropic goals and upgrade their annual giving.

What You'll Be Doing (Essential Duties)

Overall Mid-Level Outreach (30%):

• Partner with the Advisor to develop and implement engagement strategy across all channels with the goal of increasing retention and upgrading annual giving
• In conjunction with the Advisor, lead the development and manage the execution of an integrated multi-channel engagement stream including welcome communications and ongoing stewardship efforts
• Collaborate with mid-level team members to ensure a cohesive acknowledgment program.
• Work in collaboration with the digital team to optimize and update the Leadership Circle landing page as a way to further engage our mid-level donors with relevant content.
• Partner with the Advisor to develop and implement stewardship plans for assigned top-tier mid-level donors. Manage all aspects of donor stewardship for assigned donors by establishing a personal donor contact schedule and building strong relationships; leveraging telephone calls, written correspondence and possible in-person visits.

Manage Concierge Programs (25%):

• Partner with the Advisor, to develop and implement the Concierge programs with the goal of increasing retention, annual giving and contact rates.
• Oversee and provide day-to-day management of Concierge programs with various vendors.
• Work in collaboration with the internal analytics team to develop actionable reporting to benchmark and measure effectiveness of Concierge program.
• Partner with the Advisor, to develop/maintain regular deliverables (reports, dashboards, benchmark reports, etc.) on key metrics in order to continually improve program.

Mid-Level Direct Response Campaign Management (25%):

• Day-to-day execution of direct response marketing campaigns; mostly as it relates to direct mail.
• Manage production schedules with printers, creative agencies, data processor and internal stakeholders with the purpose of ensuring campaigns are executed successfully and timely.
• Streamline processes and maximize operational effectiveness to increase fundraising, retention and reactivation metrics.
• Track all creative updates and changes, and facilitate the flow between Save the Children and external vendors/internal departments.
• Obtain project/campaign/material legal approvals by acting as lead contact and knowledge base for legal approval process.
• Support with setup of campaign matrix and setup of appeals and data requests to our IT department
• Manage lettershop instructions and ensure all data processing and scheduling of campaigns is executed successfully and accurately with high operational performance and efficient agency interdepartmental collaboration

Budget Management & Performance Analysis (15%):

• Responsible for mid-level stewardship budget creation and monitoring spend, including determining appropriate level of investments to drive improvements
• Work in collaboration with team to develop actionable reporting to benchmark and measure effectiveness of mid-level strategies.
• Develop/maintain regular deliverables (reports, dashboards, benchmark reports, etc.) on key metrics in order to continually improve program.

Ad Hoc Projects (5%):

• Perform other duties as may be assigned

Required Qualifications

• Minimum of a High School Diploma or equivalent, plus at least 3 years of relevant experience.
• Demonstrated experience with fundraising to build relationships and acquire donations from mid-level donors.
• Proven success handling multiple competing priorities with successful delivery within tight timelines
• Demonstrated experience in conducting comprehensive research and in-depth prospect analysis that produced actionable results.
• Ability to comprehend financial reports and provide wealth analyses.
• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English
• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
• Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging.

Preferred Qualifications

• Experience with Blackbaud BBEC system
• Experience with direct mail campaigns
• Proven and demonstrated experience leading complex projects in a fast paced environment

Why you should join the Save the Children Team...

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.

Click here to learn more about how Save the Children US will invest in YOU!

About Save the Children

Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children - every day and in times of crisis - transforming their lives and the future we share.

Our work for children and their families requires that we commit-at every opportunity-to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form-in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children's policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)