Electric Actuation Sales & Service Technician

PRINCIPAL DUTIES & RESPONSIBILITIES:

• In-field support for actuation retrofits to include data collection, measurements, etc.
• In-field Installation, Calibration, and Commissioning of new and retrofit actuators.
• In-field Troubleshooting and evaluation for repair or replacement of existing actuators.
• In-shop support for adaption, assembly, and calibration of new actuators.
• Communication with Inside Sales and Engineering teams to determine best fit for customer applications.
• Communication with Account Managers, Service Team Leaders, and Customers to ensure customer performance expectations and timelines are well supported.
• Follow all safety guidelines.

NOTE: This is not a comprehensive list of all tasks, duties, or responsibilities for this role. This position may have additional responsibilities as assigned.

QUALIFICATIONS - KNOWLEDGE & SKILLS:

• Preferred minimum 3 years actuation experience; electric actuation preferred; machining experience a bonus.
• A valid driver's license and the ability to be insured on company insurance
• Must have high mechanical aptitude
• Must be very customer focused

Essential Performance Skills Definitions:

Analysis and Decision Making: Able to identify and take action in solving problems while exhibiting judgement and a realistic understanding of issues: able to use reason, even when dealing with emotional topics.

Conflict Resolution: Able to maintain a professional approach, problem solving attitude, and ownership of responsibilities during times of stress, and interpersonal conflict.

Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and sense of urgency.

Effective Communication: Able to clearly present appropriate information or ideas through the spoken/written word in an appropriate timeframe. Listens well to identify the needs of others and acts on those needs as appropriate.

Organization: Ability to prioritize workload to maximize efficiency, effectiveness and customer satisfaction.

Planning: Ability to organize work and communications to meet deadlines and timeframes.

Physical Requirements:

• Lift objects weighing up to 44lbs
• Turning and twisting while lifting or moving
• Navigate/climb stairs, ladders and scaffolding at client and customer sites at least 10- 30 feet in the air and sometimes higher

Travel:

• Overnight travel up to 50% as required to support customer needs
• Must be willing to work on site at customer facilities