Technology Coordinator

Habitat Chicago is currently seeking a talented professional for the role of Technology Coordinator. Reporting to the Salesforce, Systems and IT Manager, the Technology Coordinator is responsible for the management and maintenance of our IT systems at our several locations, they will ensure the efficiency of IT our infrastructure, implement relevant IT solutions according to our standards and conduct R&D to ensure existing IT solutions are kept up to date.

The central aim of IT management is to generate value through technology. The Technology Coordinator will help with the construction of IT strategic plans, oversee network and user security, manage data backups, and manage online applications. Additionally, the Technology Coordinator may plan and coordinate larger projects, such as installing and upgrading hardware and software. They are also responsible for troubleshooting issues and provisioning new equipment.

Because this work is heavily dependent on inter-team communication and coordination, strong written and verbal communication skills are necessities. The ability to collaborate with coworkers while building consensus is critical for success in this position.

We use Microsoft 365 for email and business applications. SharePoint stores our files. Salesforce.com is central to our operations but has its own administrator. We have a volunteer platform managed by the volunteer team, and a website managed by the marketing team. Our phone system is cloud-based and managed by our IT consultants, who also manage software updates for our computers. KnowBe4 provides cybersecurity awareness training for staff.

Key Responsibility:
Systems and Technology Solutions (25%)
Maintain the organization's effectiveness and efficiency by ensuring we have the technology in place to support the affiliate's strategic plans.
Monitor performance of information technology systems to determine cost and productivity levels and make recommendations for improving the IT infrastructure.
Collaborate with teams across the organization to develop technical capacity and ownership of business processes and impact data.
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements.
Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for organization needs.
Maintain technology policies and procedures, and create online training materials, presentations, and new policies where necessary.
Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
Lead and motivate staff to develop and implement meaningful use of technology.
Staff the cross-team Technology Steering Committee by setting agendas and leading implementations of decisions.

Systems and Technology Maintenance (40%)
Evaluate current technology use and needs of the organization and recommend software and hardware improvements.
Implement and oversee operational budget and expenditures
Troubleshoot hardware and software issues related to internal IT and escalate to vendors where necessary.
Collaborate with users, vendors, and managers to understand and assess computing and system needs and requirements.
Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.

Systems and Data Security (15%)
Preserve assets by implementing disaster recovery, backup procedures, information security and control structures.
Develop and implement business continuity protocols to minimize disruption to business operations in emergencies or data loss.
Develop and execute disaster procedures and maintain data backups.
Oversee Microsoft 365 support, incident response, and hardware deployment and maintenance.
Lead PCI compliance and maintain its training materials and documentation
Maintain the existing cybersecurity awareness program.
Lead the Security Incident Response Team by preparing meeting agendas, tabletop exercises, and maintaining incident response documentation.

Other Responsibilities (10%)
Serve as the liaison between staff and our several IT vendors.
Purchase and provision new or donated equipment.
Identify and prepare hardware for donation/disposal when appropriate and ensure it is stripped and secured before doing so
Maintain the IT asset inventory.

HOW TO APPLY:
By email: Please submit compelling cover letter and resume to [emailprotected] with "Technology Coordinator - Your Name" in the subject line by 9/06/2024. Successful applicants will be contacted for interviews.
Online: Visit https://habitatchicago.jobs.flair.hr/ to complete and application.

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