Senior Receptionist, Full-time, 37.5hrs, Worcester, 1st shift, Community Healthlink

UMass Memorial Health
United States, Massachusetts, Worcester
Nov 15, 2024
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Monday through Friday Scheduled Hours: 8:00a-4:30p Shift: 1 - Day Shift, 7.5 Hours (United States of America) Hours: 37.5 Cost Center: 71000 - 0553 Outpatient Mental Health Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Major Responsibilities: 1. Greet clients 2. Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client, demographics, notifying staff that client is checked in 3. Schedule client appointments 4. Enter and make changes to staff schedules 5. Complete administrative intake with clients, including providing intake packets to clients and collecting completed forms 6. Answer calls and emails and respond to messages 7. Complete referrals to specialists 8. Complete daily reminder calls 9. Complete prior authorizations 10. Complete PTI's Standard Staffing Level Responsibilities: 1. Complies with established division and program policies, procedures, and objectives. 2. Attends variety of meetings, conferences, and trainings as required or directed. 3. Demonstrates use of quality improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains regular, reliable, and predictable attendance. 7. Maintains confidentiality. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Grade C02: Senior Receptionist: Minimum of a high school diploma/GED/HiSet. Preferred: 1. Grade C02: Senior Receptionist: Associate's degree Experience/Skills: Required: 1. Advanced computer skills. 2. Ability to multitask. 3. Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets. 4. Ability to organize complex tasks and meet deadlines. 5. Must be able to pass a CORI background check. Preferred: 1. Two (2) years of experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.