Quality Assurance Analyst Senior

We are looking for a skilled Quality Assurance Analyst - Level III to join our team in the DC, VA, MD area. The ideal candidate will have extensive experience in implementing quality control measures, conducting performance monitoring, ensuring compliance with standards, and supporting continuity of operations and disaster recovery efforts. This role requires meticulous attention to detail, strong analytical skills, and the ability to ensure adherence to performance objectives and standards.

Responsibilities:

Ensure that all performance objectives outlined in the Performance Requirements Summary (PRS) are met.
• Implement processes and procedures to achieve the Acceptable Quality Levels (AQL) specified for each performance objective.
• Participate in the evaluation of contractor performance as per the Quality Assurance Surveillance Plan (QASP).
• Conduct systematic evaluations to ensure adherence to performance standards.
• Define application standards, frequency of surveillance, and minimum acceptable performance levels.
• Monitor customer service requests, ensuring 98% are responded to within the same business day.
• Ensure systems are maintained and configurations are current with 100% compliance with Information Assurance Vulnerability Management (IAVM) requirements.
• Monitor the operational status of systems, ensuring they meet all required patches, builds, and configurations.
• Ensure all mobile and portable systems are protected with encryption capabilities.
• Report quarterly on the number of mobile devices, the percentage with encryption software, and the training status of users on encryption software.
• Support CODR activities, ensuring that periodic tests show CODR support is available within required time frames.
• Complete or support 100% of scheduled reviews and tests as required.
• Track all assets, ensuring a 98% accuracy rate in asset documentation.
• Conduct random sampling and cyclic inventories to verify asset tracking accuracy.
• Ensure timely filling of employee vacancies as stipulated in PRS, to avoid service disruption.
• Provide corrective action plans for unfilled vacancies, detailing steps to fill the position and expected timelines.
• Ensure efficient logging and tracking of all service requests with timely user notifications on status.
• Ensure VIP end users have access to all desktop computing functions and support during operational and non-standard hours, with 99% availability.
• Monitor key application performance, ensuring compliance with IT Architecture standards.
• Respond to and support deskside support personnel in maintaining network performance and addressing ITSM ticketing systems requests within specified time frames.
• Provide timely notifications of items requiring Government action, ensuring Government is informed within 30 minutes of activities necessitating such action.
• Ensure no more than 2% of reports to Government contacts are later than the specified period, and no more than 1% of required situations go unreported.

Required

• Six (6) years of progressive experience demonstrating the required proficiency.
• Bachelor's degree and/or equivalency.

Preferred

• Federal Consulting Industry Experience Preferred

#LI-Hybrid

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").