Community Service Officer

Department: Safety & Security UP Evanston
Salary/Grade: NEX/11

Job Summary:

The Residential Community Service Officer (CSO) performs overnight security duties for the Evanston campus Residential Hall Security Program and may be reassigned to assist with parking, transportation, public safety, and other services as necessary to support Evanston and Chicago campus safety and security, with or without advanced notice.

Specific Responsibilities:

• When assigned to the Residential Hall Security Program, under the general supervision of the CSO Supervisor: Monitors residents, visitors, employees, and vendors entering and exiting residence halls to ensure only authorized individuals are provided access; ensures residence hall entrances are locked, when required; conducts campus safety checks on foot or in a vehicle; reports to the University Communications Center safety and security issues such as broken doors, locks, and windows, suspicious or prohibited activity, hazards, and other issues affecting the safety and security of the residence halls; maintains close working relationships with residence hall staff and other campus partners; maintains guest logs and activity reports, provides room lockout assistance, and performs other related clerical duties as necessary; maintains professionalism while enforcing safety and security protocols; provides courteous and respectful information and assistance to students and others
• When assigned to Parking Enforcement Duties, under the general supervision of the Transportation & Parking Director: Issues citations, boots, and tows vehicles; performs parking office duties, when assigned, including selling parking permits, entering permit data and violations, and performing related clerical duties; performs vehicle lockouts and jump starts; may assist in traffic direction duties for campus roads and driveways; performs other duties as assigned.
• When assigned to non-emergency department vehicle operations: Inspects vehicles before and after use to identify any damage or maintenance needed; responsible for general condition and cleanliness of assigned vehicle; safely operates vehicle on and off campus, adhering to all traffic laws; transports vehicles for service, repair, equipment installation, and cleaning, when necessary.
• Performs other duties as assigned, including but not limited to: Assisting with community safety and security efforts such as crime prevention discussions and literature distribution; campus wayfinding services to community members; sorting and compiling statistical records; performing building and room lockout assistance; conducting fire watch duties; and special event and security assignments.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• High school diploma or the equivalent combination of education, training, and experience from which comparable skills can be acquired
• Ability to read, write, and speak English clearly and correctly.
• Knowledge of proper use and care of radio, radio equipment, ticket writers, telephone, and computers.
• Ability to handle and prioritize events occurring simultaneously.
• Possession of a valid driver's license in state of residency and ability to operate a motor vehicle in a safe manner at all times.
• Ability to successfully complete a field training program and six-month probationary period.
• Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position.
• Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist, and a financial and criminal background investigation completed by University Police, including criminal history/fingerprinting check, and driving records check.
• Ability to pass drug screening
• Possession of a Permanent Employee Registration Card (PERC), or the ability to acquire one within the first 90 days of employment by completing a 20 Hour Unarmed Security-Investigator Training Course at a state-licensed training facility
• Ability to satisfactorily complete cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) training
• Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police, and the general public, of all ages and diverse constituencies
• Applicants must submit to a criminal background check prior to employment.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Basic computer skills
• Good communication and interpersonal skills
• Exhibits a positive attitude, personal integrity, and responsibility

Preferred Qualifications: (Education and experience)

• Some college or military experience.
• Previous experience in a law enforcement, public safety, security, or higher education organization.

Preferred Competencies: (Skills, knowledge, and abilities)

• Knowledge of safety and security principles and practices
• Knowledge of proper use and care of equipment, including radios, telephones, and computers

Working Conditions:

• Working environment is typically indoors when assigned to the Residence Hall Security Program, however requires a willingness and ability to work outdoors, when required, in all seasons and in temperatures below 32F and above 90F.
• Working hours are typically overnight when assigned to the Residence Hall Security Program, however special event and other assignment detail hours may vary.
• May be required to work weekends and holidays.
• Assignments may be with or without advanced notice.
• Work location is typically on the Evanston campus; however, some assignments may be on the Chicago campus.
• The position requires the ability to lift and carry up to 25 pounds (frequently) and 40 pounds (occasionally).
  

Target hiring rate for this position will be $19.89 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today. Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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