Patient Account Representative

The Department of Otolaryngology - Head and Neck Surgery at the University of Missouri

The Department of Otolaryngology - Head and Neck Surgery at the University of Missouri is seeking a Patient Account Representative to provide essential administrative support to our Audiology Clinic. This role involves a range of clerical tasks focused on organization, coordination, and communication, ensuring efficient operation and exceptional patient care.

Duties and Responsibilities:

Patient Interaction: Serve as the first point of contact for general inquiries, walk-in audiology patients, and minor hearing aid repairs. Provide exceptional customer service and support.

Correspondence Coordination: Manage program correspondence, including mailing reports and letters to patients.

Data Management: Perform data entry and maintain accurate patient information in charts. Ensure confidentiality and accuracy in handling sensitive materials.

Additional Duties: Perform other related tasks and responsibilities as assigned by the Audiology Manager to support the efficient operation of the Audiology Clinic.

Qualification Preferences:

-Experience in a healthcare administrative role or similar field is preferred.
-Strong organizational skills with attention to detail and the ability to handle confidential information.
-Excellent communication skills and a commitment to providing exceptional patient experience.
-Ability to manage multiple tasks and work effectively in a team environment.

Monday through Friday, 8 a.m. to 5 p.m

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Two (2) years of clerical experience; education may be used in lieu of experience.

Experience in patient accounts, medical office, or bookkeeping.
Effective communication, time management, analytical, and computer skills.
Additional license/certification requirements as determined by the hiring department.

Hiring Range: $14.80 - $22.00 an hour
Grade: PAT-004
University Title: Patient Account Representative, Non-Clinical
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to the online application please provide a Resume or a CV.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.