Assistant General Manager
 JLL | |
 United States, Texas, Houston | |
 Nov 15, 2024 | |
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The Assistant General Manager (AGM) assists the General Manager (GM) in managing specific assets and ensuring client and tenant satisfaction. The AGM works closely with the GM to achieve financial results and operating objectives. They are responsible for understanding client investment objectives, developing property-specific strategic plans, and overseeing the implementation of approved initiatives by managing the property team. The AGM may also have responsibilities for managing other property team members and representing JLL in the local and regional business community.
The AGM is required to be on-site. Some overtime will be required for this position. *Local requirements may vary. WHAT YOU'LL BE DOING Administrative: Maintain knowledge of lease agreements and ensure compliance from an accounting and operations perspective. Review and approve purchases of supplies and equipment. Ensure compliance with the development, revision, and implementation of property manuals and systems. Financial: Assist with the preparation and review of monthly reports. Work with Client Accounting Services (CAS) on accounting processes and participate in on-site bookkeeping functions. Prepare and review financial documents related to building operations. Assist with the preparation of the annual budget documentation. Report any variances, concerns, and projections to the GM. Operations: Implement the asset management plan. Inspect property and equipment and recommend projects for enhancing property value. Ensure tenant satisfaction with janitorial services, repairs and maintenance. Arrange for property maintenance, alterations, and upkeep. Keep work orders up to date. Ensure high-quality and cost-effective services through competitive bidding and contract management. Maintain emergency evacuation procedures and life safety systems. Assist with compliance and sustainability programs and policies. Tenant/Client Service: Serve as the primary/secondary contact for tenant service requests. Meet with tenant representatives regularly and communicate with the property team. Conduct periodic inventory of building contents and property conditions. Inspect properties to ensure compliance with standards and procedures. Manage the tenant move-in/move-out process. Management: Manage the development of the Quality Tenant Service program. Supervise employees in accordance with company policies and applicable laws. Miscellaneous: Perform any other duties or tasks assigned. WHAT YOU BRING TO THE TABLE The AGM should possess strong communication skills, both written and verbal, as well as organizational and time-management skills. They should be capable of providing constructive solutions and working effectively in a team or independent setting. Proficiency in Microsoft Office, especially Excel, and client focus are important skills to have. Real Estate License is required within six (6) months of starting your position and must be maintained throughout your employment with JLL. In addition, the following is required: Education/Training: Bachelor's degree Years of relevant experience: Minimum of six (6) years of commercial real estate or property management experience Minimum of two (2) to four (3) years of experience managing a team of two (2) or more people Communication Skills: Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from various stakeholders. Mathematical Skills: Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements. Possess strong Financial and Accounting acumen. Understand accruals process and procedures. Reasoning Ability: Strong problem-solving skills Ability to define problems, collect data, establish facts, and draw valid conclusions. Capability to work with limited standardization and interpret instructions effectively. Strategic thinking and implementation orientation Other Skills and Abilities: Proficient in Microsoft Office, predominantly Excel, and other required software programs Familiarity with various budget applications (e.g. Kardin, Yardi, MRI, etc.) Ability to travel within the local region. Self-starting and multitasking capabilities Ability to provide constructive and value-add solutions. Works effectively both independently and as part of a team. Client-focused approach Preferred Skills and Others: LEED AP/Accreditation is preferred. WHAT'S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate. Deep investment in cutting-edge technology to power your work. Comprehensive and competitive benefits plan A supportive, caring, and diverse work environment designed for your growth and well-being. A platform to make meaningful impact on the community and the environment through our sustainability initiatives. | |