Public Safety Telecommunicator

Rutgers University

United States, New Jersey, New Brunswick

Nov 16, 2024

Position Details

Position Information

Recruitment/Posting Title	Public Safety Telecommunicator
Job Category	AFSCME 1761 (COLT)
Department	IPO-Rutgers Police-New Bruns.
Overview	The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary	Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicators for the Police Department. Among the key duties of this position are the following: Monitors, receives, and coordinates all communications with public safety field personnel from University Public Safety Headquarters, including emergency 9-1-1 calls and non-emergency phone calls. Handles both in-person and telephone inquiries from the public. Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Rotating
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Nonexempt
Grade	17
Position Salary	Range 17 (AFSCME 1761 Scale)
Annual Minimum Salary	43504.44
Annual Mid Range Salary	51213.27
Annual Maximum Salary	59246.81
Standard Hours	40.00
Union Description	AFSCME - Local 1761 COLT
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Requires a high/vocational school diploma or equivalent, plus two years clerical experience. Must be a certified 9-1-1 operator or receive certification within 90 days of employment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Requires the ability to record and maintain data in computerized and non-computerized formats. Must be able to communicate effectively. Must have effective client service skills. In accordance with New Jersey State law, applicants must agree to undergo and authorize the university to conduct fingerprint, criminal history and/or child abuse record checks with various law enforcement agencies, including but not limited to: the Federal Bureau of Investigation, Identification Division and/or the New Jersey Division of State Police, Bureau of Identification. Must pass a physical examination. Must pass a psychological examination. Must complete continuing education credits to maintain certifications required to perform essential functions of the position. Applicants must also assume any costs incurred by the university associated with the background investigations whether required by statute or not.
Preferred Qualifications	Radio communications or dispatcher experience, and professional computer experience are preferred.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions	Must be able to work various shifts, including weekends, overnights, and holidays; occasional overtime is required.

Posting Details

Posting Number	24ST0105
Posting Open Date	01/18/2024
Special Instructions to Applicants	To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 01/26/2024. Although AFSCME Local 1761 ( COLT) members have priority consideration, outside applications are accepted as well.
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Rutgers University - New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement