BEHAVIORAL HEALTH PROTECTIVE SERVICES OFFICER

TriHealth

United States, Ohio, Cincinnati

375 Dixmyth Ave (Show on map)

Nov 16, 2024

Job Overview

In collaboration with BHS team and Protective Services Department, the BHPSO provides safety and security to patients, healthcare workers, and the unit by responding to situations to de-escalate potential escalating and unsafe situations. At the direction of the registered nurse, the BHPSO assists in maintaining a secure and safe environment for our patients, visitors and team members. The BHPSO functions as a member of the interdisciplinary team, under the direction of licensed nursing staff, performing various duties such as (but not limited to): patient escorts into the unit from the Emergency Department, between 10FG and 10HI units, conducts inventory of patient belongings, assistance in escorting patients to seclusion, supporting the proper application of restraints, conducting environmental safety rounds, conducting new admission searches and placing themselves in position to physically protect staff and themselves from acts of aggression. Attends and actively participates in unit-based huddles and debriefings.

Job Requirements

High School Degree or GED in General Studies
CPI Certification or CPI Trainer Certification within first six months of higher
Microsoft Outlook and related office software programs
2-3 years experience

Job Responsibilities

Other Job-Related Information

Will serve as a liaison between the Behavioral Health Unit and Protective Services as well as local law enforcement agencies.

Working Conditions

Climbing - Occasionally
Concentrating - Consistently
Continous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Occasionally
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Consistently
Stooping - Frequently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
*Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
*Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
*Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
*Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
*Offer patients and guests priority when waiting (lines, elevators)
*Work on improving quality, safety, and service
Respect: ALWAYS...
*Respect cultural and spiritual differences and honor individual preferences.
*Respect everyone's opinion and contribution, regardless of title/role.
*Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
*Value the time of others by striving to be on time, prepared and actively participating.
*Pick up trash, ensuring the physical environment is clean and safe.
*Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
*Acknowledge wins and frequently thank team members and others for contributions.
*Show courtesy and compassion with customers, team members and the community