Patient Service Coordinator

We are seeking a Patient Service Coordinator who will provide friendly, courteous and confidential assistance to every patient to ensure the patient has a positive experience while at Johns Hopkins Medicine, Department of Urology at Green Spring Station.

Specific Duties & Responsibilities

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for procedures, laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.
• Fill vacancies due to cancellations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• Coordinate administrative tasks if a patient has to be admitted to the hospital, so the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes into Epic for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patient's statement of charges and review with patient.
• Assist with basic insurance and third-party queries and explain payment policies.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

• High School Diploma or graduation equivalent.
• One year work experience in customer service required. Two years related work experience preferred.

• Two years related work experience.
• Knowledge of medical insurance coverage, medical terminology and basic computer skills.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday, 8:30 A.M - 5:00 P.M.
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM Uro Urology
Personnel area: School of Medicine