Manager, Automation Engineering

Altice USA
United States, Texas, Plano
Nov 12, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary As Manager, Automation Engineering, you will oversee the daily activities of a talented team of Automation specialists. You will ensure that the team is delivering and maintaining superior automated IaC, IaaS, PaaS, SaaS, configuration management, CI/CD pipelines, and related services both on-prem and in the cloud. You will also act as a single contact point for escalations, issues, and requests, and coordinate with other departments and stakeholders to align objectives, priorities, and expectations. You will be responsible for managing the performance, development, and motivation of your team members, providing regular feedback, coaching, and conducting performance reviews. You will also be involved in budgeting, reporting, and project management activities. You will develop, plan, and implement information and operations technology systems, including IT and network infrastructure, controls, and automation systems, and integration of existing and new technologies. Responsibilities Lead and manage the automation engineering team, providing guidance, mentorship, and support to ensure successful project delivery. Conduct performance reviews, identify training needs, and facilitate professional development for team members. Develop and implement automation strategies to improve efficiency and enhance service quality. Collaborate closely with senior leadership to meet customer needs and performance targets, monitor in real-time performance, provide analysis of key performance, and ensure the customer remains satisfied with the service provided. Manage multiple workloads and prioritize responsibilities to meet various timeframes and performance standards. Ensure agreed service management standards are processes are adhered to. Set key metrics and crucial success factors and report against them. Review, consult, and adhere to business continuity plans. Uphold company values, philosophy, and mindset and act with integrity in all everyday actions. #LI-EG1 Qualifications Bachelor's degree in computer science, engineering, or a related field; or equivalent work experience 10+ years of experience in managing and supporting controls, automation, and system integration Experience in leading, managing, and developing teams and managing projects Strong communication, collaboration, and problem-solving skills Ability to work under pressure and handle multiple tasks and deadlines Customer-oriented and results-driven mindset Experience building relationships at a senior level ITIL Foundations Certified in Service Management v3 or higher Desirable: ITIL Practitioner Certificate in Incident Management v3 or higher At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.