11-145 - Program Lead - SC/Anaheim Emergency Shelter (AES)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Lead (PL) position will oversee a team of specialized navigators to include: Recovery Navigator(s), Employment Navigator, Peer Intake Navigator, Resource & Activities Navigator and volunteers for the Anaheim Emergency Shelter (AES). The Program Lead will assist with performance management, recruitment of navigation staff, facilitate and/or coordinate internal navigator training. Oversee and facilitate navigator meetings and are responsible for the oversight of all documentation for the Recovery, Peer Intake Navigator, Employment and Resource & Activities model. The Program Lead will maintain communication with Program Supervisor and AES site staff to help assess resident needs/challenges. Program Lead will maintain communication with Social Worker to discuss coordination of services with specialized navigators.

Essential Functions

Staff Supervision and Recruitment

• Develop and supervise specialized navigators, and volunteers
• Provide individual supervision to the Recovery Navigator(s), Peer Intake Navigator, Employment Navigator, Resource & Activities Navigator, and Volunteers.
• Ensure that Volunteers are being coached and meeting assigned role expectations.
• Provide navigators guidance on maintaining their caseloads current and keeping residents engaged.
• Facilitate bi-weekly navigator meetings. Conduct regular 1 on 1's to review navigator outcomes, cases, SMART goals and discuss development needs/opportunities
• Facilitate or coordinate internal professional development trainings.
• Assist in navigation staff candidate selection and interviews; support facilitation and/or coordination of new hire orientation and training for staff and volunteers. Ensure staff receives ongoing training.

Reporting/Administrative Support

• Ensure accurate/timely reporting and effectiveness of models: Recovery, Peer Intake Navigator, Employment, Resource & Activities.
• Maintain data on groups facilitated by navigators.
• Create weekly staff schedule for specialized navigators to ensure adequate coverage. Track, record, and log staff call outs and other PTO in UKG system.
• Approve staff timesheets and time-off requests in UKG system in a timely manner.
• Work collaboratively with Program Supervisor to gather or maintain programming services data. Always maintain guest confidentiality.
• Assist with ordering and tracking bus passes, vouchers, and other resources purchased for residents as directed by Program Supervisor.
• Assist navigators enter resident data into internal database and/or HMIS as needed.
• Review resident case notes to ensure specialized navigators are accurately maintaining resident files, case notes, physical files, documentation.
• Participate in AES "all" site staff meetings and ensure navigators attend and actively participate.
• Participate in Operations and community meetings as needed or directed.
• Maintain a positive and professional working relationship with colleagues, TSA staff and community partners.
• Perform other assigned duties as directed.

Recommended Core Competencies

Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility, incumbent must be able to work outdoors, be around animals and feel comfortable walking outdoors on potentially uneven surfaces.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position
• Minimum GED or High School Diploma required; prior work experience in a shelter, group home or recovery facility preferred.
• 2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience (preferred).
• Strong knowledge of HMIS (preferred).
• Must be in good physical health and mental health, capable of meeting the demand of the position.
• Bilingual/Bi-literate English/Spanish preferred

Skills, Knowledge & Abilities

• Driving Test and clean MVR check (Required).
• Ability to communicate effectively and remain positively engaged with co-workers, community members, and guests in a trauma informed manner.
• Able to thrive and adapt in a fast-paced, frequently changing environment.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize work and meet deadlines.
• Must model professionalism and be able to communicate in an appropriate, responsive, supportive manner.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.

High School or Equivalent (preferred)

Bilingual/Bi-literate English/Spanish preferred (preferred)
2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience (preferred). (preferred)
Strong knowledge of HMIS (preferred). (preferred)

Driver's License (required)