Field Support Representative

Field Support Representative

LOCATION: Tulsa Corporate

REPORTS TO: Field Support Manager

FLSA STATUS: Non-Exempt

SUMMARY

Field Support Representatives work with Field Technicians during

new installations and service tickets to verify alarm signals are

received and/or working properly, and work with branch sales reps

in building and scheduling jobs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Prompt and predictable attendance is a basic requirement.

* Verify all alarm signals are received.

* Perform preliminary data entry on all customer accounts

* Update customer call list and emergency numbers as needed.

* Have ability to multi-task and pay strict attention to detail in a

fast-paced environment.

* Adapt to individual caller needs.

* Take and process payment upon installation.

* Resolve call-in questions from dealers when they arise.

* Perform quality work within deadlines and with minimal

supervision.

* Interact professionally with other employees, customers, and

suppliers.

* Assist with all other tasks as needed or assigned.

* Work effectively as a team contributor on all assignments.

* Follow all safety requirements and maintain a safe working

environment at all times.

* Have or qualify for an alarm monitoring license.

* Flexible, adaptable, and self-motivated in fast-paced MAS

environment.

* Must possess the ability to view and operate computer

equipment up to 8 hours daily.

Our salaries are competitive including a

comprehensive benefits package!

* Medical plans

* Vision coverage

* Dental plans

* 401(k)retirement plan, with matching

contributions

* Paid short-term & long-term disability

insurance

* Flexible Spending Account (FSA)

* Paid life insurance

* Voluntary life insurance

* Employee Assistance Program (EAP)

* Paid Time Off (PTO)

* Holiday pay

* Discounted