Retail Supervisor - Food and Nutrition Services

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Department

Job Summary

Supervises Retail, Catering, Vending and Administrative Support staff in the department and performs routine duties related to the retail and catering operations. Responsible for modeling exceptional customer service for all internal and external customers. Respond to and manage customer complaints, concerns and suggestions for improvement. Provide timely service recovery for any meal errors or customer services concerns. Monitors cash flow, makes cash deposits and handles payroll. Performs Performance Improvement audits as requested to ensure compliance to regulatory and quality standards. Compiles and maintains records of food use and expenditures. Follows and implements HACCP guidelines. Complies with regulatory agency requirements. Supervises the Retail Food Services Operations and day-to-day activities of employees. General cleaning and stocking as assigned.

Essential Functions:

• Provide excellent customer service to customers, visitors, and employees. (10%)
• Offer assistance to customers needing help, including but not limited to serving, carrying tray, filling beverages, and escorting to cash register and table. (10%)
• Use AIDET in all customer interactions. (10%)
• Learn customers' preferred names and use in conversation. (10%)
• Promotes positive interpersonal relationships with fellow employees, customers, and visitors. (10%)
• Treats everyone with courtesy, dignity, empathy and respect; consistently models courteous and respectful verbal and non-verbal communications. (10%)
• Assist customers in making meal selections, ordering and suggestive selling appropriate add-on items. (10%)
• Organizes, directs, and coordinates functions and activities in the food service department to ensure regulatory compliance. (10%)
• Plans, schedules, coordinate, and assign work and establish goals and priorities for employees. (10%)
• Monitors the preparation and serving of food and beverages for retail, catering, vending and Starbucks and prepares as required. (10%)
• Prepares food according to recipes, menus, special dietary or nutritional restrictions, or number of portions to be served. (0%)
• Ensures standards of quality, hygiene, and efficiency are met throughout the food service operation. (0%)
• Resolves problems encountered by employees during the course of the assignment. (0%)
• Uses a variety of kitchen utensils and equipment including a food processor, meat slicer, mixers, buffalo chopper, and blenders. (0%)
• Alerts Manager to problems and needs concerning equipment and supplies. Conducts monthly inventory as required. (0%)
• Detects and reports spoiled or unattractive food, defective supplies and equipment or other unusual conditions. (0%)
• Maintains and establishes departmental policies, procedures, objections, quality assurance programs and health and safety standards. (0%)
• Ensures that necessary sanitary levels are maintained throughout the food preparation process, and that all foods prepared meet existing standards for quality, freshness, taste, and appearance. (0%)
• Ensures overall department cleanliness, including sweeping, mopping, trash and cardboard removal, floor drains, washing and sanitizing dish ware, and compliance with the master cleaning schedule. (0%)
• Directs activities of one or more workers who assist in preparing and serving food and beverages. (0%)
• Reviews work upon completion for adherence to standards. (0%)
• Develops the performance evaluation program for functions within the unit, monitors and document employees' performance, provides ongoing feedback regarding levels of performance and formally evaluates employees in relation to performance. (0%)
• Receives formal and informal grievances and conducts preliminary discussions for settlement when necessary. (0%)
• Initiates and recommends disciplinary action for employees as necessary. (0%)
• Develops and implements initial staff training and ongoing development plans, cross training of employees, specific job-related training and other approaches to provide opportunities for staff flexibility and development. (0%)
• Functions as a team player in the department, knowing when to ask for assistance as needed and being willing to assist others when requested. (0%)
• Provides coverage as needed at all retail locations, including Outpatient Medical Center (OMC) Cafe (0%)
• Attends meetings to coordinate work with other functional areas and resolve problems specifically related to the supervised function including department specific committees and leadership development courses. (0%)
• Uses manual and automated methods to prepare regularly scheduled or special reports, and to compile data for reports. (0%)
• Manages digital menus to ensure compliance and accuracy of nutritional information. (0%)
• Provides clerical and technical support to the Food Services Department. (0%)
• Enforces proper cash handling policies and procedures according to standards. (0%)
• Exercises independent judgment. (0%)

Education:

• High School Diploma or GED required

Work Experience:

• Three years of experience performing food preparation and/or service for an establishment such as an educational, restaurant, hotel, correctional, military, or medical institute required AND
• 1-3 years Lead experience required.

Licenses:

• SERVSAFEFOOD-ServSafe Food Handle - ANSI - American National Standards Institute required.

Knowledge, Skills and Abilities:

• Knowledge of supervisory theories and methods sufficient to be able to perform a variety of supervisory functions.
• Knowledge of food safety techniques and HACCP guidelines.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment.
• Knowledge of methods and procedures specific to maintaining sanitary food preparation conditions sufficient to be able to direct, coordinate and participate in the preparation of food.
• Knowledge of techniques and equipment for preparing food for consumption, including storage/handling techniques.
• Knowledge of addition, subtraction, multiplication, division, and fractions sufficient to be able to perform mathematical calculations.
• Skill in prioritizing and coordinating activities to ensure effective and efficient completion of the work assignments.
• Skill in analyzing and resolving problems related to the work assignment.
• Skill in communicating and establishing effective working relationships with other employees, organizations and the public.
• Skill in applying the principles of staff development to provide staff training and cross training.
• Knowledge and computer skills to access and process information.
• Microsoft Systems.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.