Wireless Network Engineer
Job Summary As a Wireless Network Engineer, you will be essential in facilitating effective wireless communication and enabling the digital connectivity of the UCSF community across the Health, Education, Research, and Business missions. You will continuously adapt to emerging technologies and industry standards to provide cutting-edge wireless solutions. Builds and maintains the UCSF wireless network. Provides network engineering and technical support for wireless network infrastructure, ensuring systems operate at peak efficiency with little to no downtime. Designs, configures, troubleshoots, and maintains UCSF network equipment across multiple platforms. Ensures all networking activities are aligned to industry best practices as well as IT and UCSF policies, processes, and procedures.
The Wireless Network Engineer will report to the Associate Director, Wired and Wireless who serves as a technical engineer for the network services team at UCSF. The Wireless Network Engineer is responsible for the daily operational support, maintenance, improvement, documentation, and implementation of all network wireless services under the wired and wireless portfolio.
Ensures IT meets both the current and future network service needs of a broad range of customers, partners, and key stakeholders in administrative and academic units. Guides a team of engineers to drive innovative solutions, ensuring the delivery of best-in-class service to UCSF. Directs strategic and operational planning to achieve business goals, prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Ensures flexible, efficient, and reliable systems able to adjust to future demands consistent with the health and campus growth and vision.
The Wireless Network Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the UCSF's academic mission. This team member will advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University's vision while modeling UCSF's culture and values. The IT Network Services department is comprised of Network Security, Network Field Services, Network Wired and Wireless Services, and Network Infrastructure Services. We are one of a few organizations within the Academic Healthcare space with an IT Network Organization that supports clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work and our community service, research, academic and health care missions.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $105,900 - $225,900 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing the company's computer network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research. Required Qualifications
- Bachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- Bachelor's Degree in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 5-7 years Experience working in one or more of the following fields: network services, field services, information technology or network operations.
- Advanced understanding of LAN/WAN and network protocols and wireless monitoring tools for quick issue resolutions.
- Experience managing and documenting wireless networks, overlaying APs onto CAD (or similar) blueprints for heat mapping, and with 802.11a/b/g/n/ac, RF design and WLAN fundamentals.
- Demonstrated level of understanding of modern enterprise TCP/IP networks using standards and technologies including but not limited to: OSPF, BGP, STP, RSTP, 802.1Q, Multicast, VRF-lite, QoS and IPSEC.
- Experience with 802.11a/b/g/n/ac, RF design, and WLAN fundamentals. Knowledge of LAN/WAN and network protocols. Knowledge of monitoring tools and commands to ensure the quick resolution of issues.
- Extensive experience in information technology, network engineering, or wireless networks.
- Extensive Experience troubleshooting wireless networks, including client experience testing, wireless packet analysis, managing support cases with external technology vendors, performing active and passive wireless site surveys, etc. Demonstrated ability to perform advanced troubleshooting including packet analyzers for both wired and wireless networks supporting security measures, multicast, dynamic routing, and load balancing.
- Extensive experience designing controller clustering, failover methods and caveats, group management, AP modes of operation, patching, RF management, etc. Extensive experience with wireless optimizations, including AP placement, ideal signal levels, optimized roaming, spectrum selection, channel tuning, cell optimization, QoS, etc.
- Excellent customer service and interpersonal skills. Ability to effectively communicate with customers, understand their needs, and provide support and guidance in a professional manner. Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
- Exceptional analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
- Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
- Strong organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
- Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
Preferred Qualifications
- 7+ years of Experience working in one or more fields: network services, field services, information technology, or network operations.
- Advanced knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.
- Demonstrated discipline in recognizing and handling confidential and sensitive information, with proven ability to provide detailed information and summaries to management.
- Experience with Aruba Wireless and ClearPass NAC and knowledge of solid server and virtual technologies.
- Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
- Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes.
- Is able to work with agility in a fast-paced environment.
License/Certification
- CompTIA Network+ Certification or Cisco Certified Network Associate (CCNA)
- Aruba Certified ClearPass Professional (ACCP) or equivalent
- Aruba Certified Mobility Professional (ACMP) or equivalent
- ITIL V4
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 000545 COMM AND NETWORK TCHL ANL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details Mon-Fri, 8-5, after hours as required, On-Call |
University of California - San Francisco Campus and Health
Nov 15, 2024