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Trade Hospitality & Events Coordinator - Black Stallion Estate Winery

Delicato Family Wines
paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, California, Napa
455 Devlin Road (Show on map)
Nov 17, 2024
Work LocationNapa, CA Position Purpose Under general supervisions of the Black Stallion Winery (BSEW) Hospitality and Events Manager, the Trade Hospitality & Events Coordinator actively helps facilitate, plan and execute private and internal company sponsored events at Black Stallion Estate Winery (BSEW) and helps manage and deliver an excellent hospitality experience for the trade guests visiting the winery. Responsibilities include developing and overseeing meals, meetings and events based on the winery and client requirement, assisting Hospitality and Events Manager in administrative and logistical matters pertaining to trade hospitality, including processing and calendaring hospitality requests forms, maintaining all BSEW property trade and event calendars, proactively reaching out to sales team to understand their priorities for trade visits, developing individualized guest experiences, and assisting in executing trade events. Essential Duties Calendars, facilitates, and executes wine tastings, tours, and wine education-related activities for VIP, International and Trade guests to showcase Black Stallion wines Oversees and participates in routine set-up and breakdown of event space Processes billing for event functions, hospitality, and internal culinary Facilitates guest cottage check-in and check-out, preforms walk-through and explains appliance functions, offered amenities and emergency procedures Executes sales and internal requests for guest visitations upon arrival in Black Stallion Guest Cottages as well as specific guest requests according to the Hospitality request form Maintains inventory and replenishment of hospitality essentials in guest cottages Acts as primary point of contact when the Hospitality and Events manager is not available Builds rapport and establishes relationships between trade guests and winery team Assists in developing and setting luxury standards of guest service, wine tasting experiences and events For Events; May be responsible for the following duties as well Creates and maintains proposals, contracts, and event orders for all events (meals, meetings, and larger events) to include timeline, schematics, vendor contracts, details, and guest requests within winery parameters Plans, organizes, facilitates, and executes private and company sponsored hospitality events. Reviews and maintains calendar of events for all private and internal sponsored events; secures all necessary workforce, equipment, and all other event-related requirements. Acts as Event Captain during events; communicates with and supervises event staff to ensure accurate event operations and precise flow of event timeline Facilitates phone inquiries, emails, and general correspondence that relate to trade, corporate and private special events Other duties may be assigned Non-Essential Duties Other duties may be assigned Minimum Requirements Education and Experience High School diploma or equivalent; Associate degree is a plus Three years' experience managing small and large events. Wine industry experience and wine knowledge is strongly preferred Flexible schedule, days of the week and hours of the day to meet needs of the DFW Sales team and Hospitality events including evenings, weekends and some holidays required Certificates and Licenses Valid driver's license, appropriate automobile insurance coverage and clean driving record TIPS certified or certification within 90 days of employment. CA food handler's certification required. Must be 21 years of age Knowledge, Skills, and Abilities Meticulous attention to detail and extremely organized Proactive planning, critical thinking, and problem-solving skills Exceptional active listening, verbal, and written communication skills Demonstrates excellent customer service and patience Must possess a friendly, professional demeanor and appearance Strong computer skills, MS preferred (Word, Excel, PowerPoint, Publisher) Working knowledge of the wine industry and/or culture Work Standards Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner. Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training. Follows all Company policies and procedures Additional Comments Management retains the discretion to add to or change the duties of the position at any time. California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $20.69 to $32.34. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data. Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more. Delicato Family Wines is an Equal Opportunity Employer. #UncorkyourPotential