Newport Aquarium Guest Experience Specialist

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Demonstrates strong customer service and interpersonal skills.
• Must be able to memorize and present tour scripts in a clear and pleasant manner, keeping it light and fun for every Newport Aquarium guest.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take direction from and work with animal husbandry team in daily husbandry duties and other duties assigned throughout the Guest Experience Operations.
• Must be able to educate on facts, encounters, and or tours many times a day for the guests of Newport Aquarium.
• Learn animal handling techniques and demonstrate the ability to do so.
• Perform other duties as assigned by the Guest Service Management Team.

QUALIFICATIONS:

• Must have strong public speaking skills.
• Must read, write, and speak the English language (knowledge of other languages a plus).
• Ability to work a flexible schedule which may include weekends and holidays and possible evenings. Weekday availability strongly preferred.
• Knowledge of marine life a plus.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• No history of allergy related to animals or plants, which might interfere with ability to work.
• Ability to remain stationary for long periods of time.
• Physical strength, including the ability to lift up to 25 pounds.

YOU CAN EXPECT:

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills. Additionally, all employees can participate in the company 401k and profit sharing plans after 3 months of employment.

Looking to pursue your education without the debt? As a Newport Aquarium Team Member, you qualify for free tuition through Grow U with hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Thought Provoking - Capable of making others think deeply on a subject
Enthusiastic - Shows intense and eager enjoyment and interest

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills