Medical Interpreter

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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred.

Essential Functions:

• Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. (15%)
• Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. (15%)
• All interpretations can be done via phone, video, or face to face, with exceptional customer service. (15%)
• Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained. (15%)
• Works under pressure and remains calm and polite in difficult provider/patient situations. (15%)
• Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. (15%)
• Identifies and addresses learning needs through in-service attendance, reading and other education opportunities. (5%)
• Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public. (5%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years of language interpreter or language teaching experience required.

Knowledge, Skills and Abilities:

• Fully fluent in English and Spanish and pass a Medical Interpreter assessment test (Required).
• Excellent customer service skills.
• Exceptional timeliness in routinely responding to interpretation requests.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel).
• Epic EMR experience (Preferred).
• Knowledge of call center technology.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.