Associate Registrar, Academic Records & International Student Support

Position Summary

This position exists to lead and manage the Academic Records & International Student Support (ISS) team in the Office of the Registrar. The position is responsible for developing and implementing systems to maintain student academic records to ensure processes are efficient, accurate and student-friendly and that students, staff, and faculty receive superior service. The other areas of oversite include degree evaluation, FERPA compliance and training, enrollment verification, NCAA eligibility and compliance, official transcript processing, major/minor changes, selective service, registration, grading, etc. This position oversees international student compliance, programming, and support by serving as the Principle Designated School Official. This position will report directly to the Registrar.

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Duties/Responsibilities

Leadership & Operations:

• Responsible for providing leadership and management of the service operations for the Academic Records and ISS team, which includes any special registration (e.g. interinstitutional, internships, auditing courses, pass fail),Fresh Start program administration, enrollment verification, grades, major/minor changes, maintaining and releasing academic records, administrative withdrawals, institutional corrections, etc. Administers storage, security, accuracy, and preservation of academic records in accordance with university policy, accreditation standards, and privacy laws. Oversees relevant system solutions (e.g. eTranscripts, National Student Clearinghouse, and Banner Workflow). Responsible for providing leadership and management, which includes setting goals and objectives, work allocation, promotion, and providing continuous updates, enforcement, and training on related policies/procedures, and addressing concerns/issues. Evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance. Participates in development, implementation, and maintenance of polices, objectives, short- and long-term planning. Develops and implements projects and programs to assist in accomplishment of established goals.

Communication & Collaboration:

• Provides clear expectations and ensures that all related practices are meeting the needs of students, faculty, and staff. Develops communication and ensures that it is timely, accurate, and student/staff friendly. Interprets, clarifies, and applies policies and standards related to records, registration, and international student compliance and communicates them to students, staff, and academic departments. Represents the organization at various community and/or campus meetings, committees, and task forces. Promotes existing and new policies. Participate in commencement activities as assigned. Work with Information Technology on upgrades, testing, and coordinate solutions and corrective actions. Supports and serves students, academic advisors, staff, faculty, and administrators by interpreting and clarifying University policies relating to academic records and graduation requirements. Collaborates with departments across campus and other institutions to create and maintain Memorandum of Understandings to create seamless matriculation pathways that involve cross-institutional registration. Works in collaboration with Enrollment Management Team, Student Affairs, and Academic Affairs to propose, analyze, and update policies related to academic records. Anticipates impact of policies created by CDHE and/or Faculty Senate and communicates those to the Academic Records and ISS team, faculty, staff, and students. Serves as the main point of contact for all external and internal inquiries to the Academic Records and ISS team.

Compliance & Oversight:

• Serve as main contact to represent the university to various government agencies. Interpret complex regulations, government structures and processes, as well as best practices in the field of international education. Attend mandatory site and school visits. Provide continuous training to DSOs and ensure accurate data reporting in SEVIS. Assist with escalated student inquires. Implement policies and procedures in line with government regulations and best practices. Collaborate with campus and community partners for engagement opportunities and further advocacy for the International Student population. Submits certification of athletic eligibility for student-athletes to appropriate external agencies. Accountable for data collection/analysis and preparation of reports for decision making. Participate in university catalog updates. Serves as a University FERPA expert including providing training opportunities for University staff and properly responding to subpoenas issued to obtain student academic information in conjunction with the University's Legal Counsel. Maintains the academic integrity of the degree conferral process by managing the process that compares student's academic record with established degree requirements. Schedules and submits student enrollment and graduated student information to the National Student Clearinghouse and assists in resolving clearinghouse inquiries and discrepancies.

Process Improvement:

• Leads efforts of continuous process improvement and better utilization of system functionality to create greater efficiencies, more accurate throughput, and an improved student experience. Provides leadership and guidance for all initiatives to advance services provided by the Academic Records and International Student Support team. Responsible for team development and maintenance of accurate process documentation and training guides. Anticipates and ensures adherence to relevant University policy for all processes.

Other:

• Works directly with the Registrar leadership team to develop team objectives, goals, setting priorities, and short-and-long range planning to guide efficient and effective operations. Serves as the representative on efforts (committee, etc.) to review and improve processes related to records, registration, and international student compliance. As a member of the Office of the Registrar leadership team, contributes towards office leadership and initiatives. Performs other duties as assigned.

Required Qualifications

• Bachelor's degree.

• Experience providing supervision and performance management over staff.

• Experience working in an enrollment services department in Higher Education.

• Experience working with Banner or a related student information system.

• U.S. Citizenship or lawful permanent residence of the United States, as required by Federal law Homeland Security to serve asPDSOorDSO.

• Experience working with varied visa statuses and federal regulations as they pertain to international students.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications

• Experience working in a Registrar's Office.

• Experience working with varied visa statuses and federal regulations as they pertain to international students.

• Excellent oral and written skills.

• Experience and working knowledge of FERPA.

• Superior student and customer-focused skills.

• Strong interpersonal skills and the ability to work effectively with others.

• Experience developing and identifying policies and procedures towards improvement.

• Demonstrated experience working both independently and collaboratively on a team.

• Experience serving as a PDSO or DSO.

Work Hours

• This position is not fully remote and is mostly in-person.

Full Consideration Date

Complete applications received by June 21, 2024 at 11:59 PM MST will receive full consideration, however applications will be accepted after this date until the position is lled.

Instructions to Apply

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Open Until Filled

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.