Field Service Representative II
 Builders FirstSource | |
 United States, North Carolina, Charlotte | |
| 6009 Kenley Lane (Show on map) | |
 Nov 08, 2024 | |
|
Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. * Provides training and guidance to less experienced Field Service Reps.* Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.* Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.* Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence. Requirements: High school diploma or General Education Degree (GED), and two (2) years customer service or field service experience; or equivalent combination of education and experience. Completion of Truss Technician Training I & II preferred.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214)765-3990 or email:ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm EEO THE LAW - English/Spanish EEO IS THE LAW - SUPPLEMENT - English/Spanish Pay Transparency Provision - English/Spanish | |