Program Experience Strategist- Futures Team

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Develop and implement comprehensive strategies to enhance program experiences and student outcomes.
• Foster collaboration and alignment among various departments and stakeholders to ensure the successful execution of strategies.
• Conduct research and evaluation of emerging technologies, pedagogical approaches, and industry best practices to inform decision-making.
• Utilize data analysis techniques to derive actionable insights and drive data-informed decision-making processes.
• Ensure ethical and legal compliance in the development and deployment of technologies and digital learning initiatives.
• Plan, implement, and evaluate pilot programs to test the efficacy of new technologies and strategies.
• Develop and deliver training programs to educate faculty and staff on technologies, best practices, and ethical considerations.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of strategies and continuously optimize program experiences.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• In-depth understanding of educational technologies and data analytics.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of ethical and legal considerations related to digital learning technologies.
• Experience in project management, including planning, execution, and evaluation.
• Ability to stay abreast of emerging trends and technologies in higher education and online learning.
• Proficiency in data visualization tools and statistical analysis software.
• Demonstrated ability to lead cross-functional teams and drive organizational change. Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.
• Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.
• Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
• Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
• Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
• Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.
• Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.
• Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degreein Business Administration, Education, or related field.
• 2 or more years of experience in strategic planning, program management, or related fields within higher education or a similar industry.
• Proficiency in data analysis and use of relevant software tools.
• Strong project management skills and experience managing complex projects from initiation to completion.
• Experience with educational technology platforms and learning management systems.

Preferred Qualifications:

• Master's degree in Business Administration, Education, or related field.
• Certification in data analysis or project management.
• Experience working with diverse student populations in online learning environments.
• Knowledge of accessibility standards and guidelines for digital learning materials.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.