Solutions Engineer

• Provide pre-sales technical and sales support for accounts in assigned segment.

• Develop and maintain expert understanding of all RingCentral applications and products.

• Assist SE team with hardware and software lab testing

• Assist with answering technical questions for SMB sales teams.

• Perform Proof of Concept (POC) onboarding support for SMB opportunities.

• Responsible for continued education on the platform and underlying technologies.

• Present ongoing product training for small business sales teams.

• Transfer industry, technical, and product knowledge to internal and external teams.

• Keep up-to-date on relevant competitive solutions, products and services.

• Develop advanced system configurations and implementations in response to customer needs and requirements.

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

Desired Qualifications:

• Fluent in English (both written and verbal).

• Excellent written and verbal communication skills.

• Excellent presentation and demonstration skills.

• Ability to provide technical leadership to the account team.

• Mitel Experience is preferred, but not required

• Ability to teach other members of the team and act as a mentor as required.

• Requires an action oriented individual with a very strong initiative to be successful.

• Willingness to take ownership of accounts and account related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology and products to a business opportunity.

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

• Competitive knowledge including solution, technology and product offerings.

• Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.

• Excellent analytical and problem solving skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Experience in VoIP network architecture, products, protocols, and solutions a plus.

• Pre-Sales experience.

• Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

• Network Design background is a plus, but not required.

• Some understanding of software development technologies is desirable.

• Experience with telecommunications network design, architecture, and support is desirable.

• Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.

• Demonstrated ability to implement, drive and track projects.

• Amenable to work night shift / US hours

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Flexible work arrangement (Hyrbid Set Up)

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy

#LI-JS3