Install & Service Technician

Alert 360

Undisclosed

life insurance, tuition reimbursement, 401(k), company vehicle

United States, Oklahoma, Tulsa

2448 East 81st Street (Show on map)

Nov 04, 2024

Job Details

Level		Experienced
Job Location		A360 Tulsa - Tulsa, OK
Remote Type		N/A
Position Type		Full Time
Education Level		Undisclosed

Salary Range		Undisclosed
Travel Percentage		Undisclosed
Job Shift		Undisclosed
Job Category		Undisclosed

COMPANY OVERVIEW
Alert 360 is one of the fastest-growing security and automation companies in the country. Over the last 50 years, we have grown to be the 5th largest residential security provider in the country serving a quarter of a million customers in 26 states! Voted one of the "Best Places to Work" for six consecutive years, we continue to search for ambitious, innovative, and team-oriented candidates who are interested in developing invaluable skills. At Alert 360, we are committed to world-class customer service. Our personable leadership team believes that customer satisfaction stems from employee appreciation and strong relationships.

JOB SUMMARY
The Install and Service Technician installs, services, and programs security burglar alarms, fire alarms, surveillance video, and other products as required. This may include the repair of equipment and wiring of systems and ensuring all work is in accordance with company procedures and relevant building and fire codes

BENEFITS OF JOINING OUR TEAM
Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; a generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!

JOB SPECIFICS
The Technician position is a regular full-time (40+ hours a week) non-exempt position. This position reports to the Tulsa, Ok Office.

ESSENTIAL DUTIES & RESPONSIBILITIES

Installs and troubleshoots low voltage panels, wiring, and associated devices.
Provides reliable and high-quality customer support.
Maintain company vehicle in a clean and organized manner and maintains the necessary truck stock/inventory.
Adjust units based on room structures and manufacturer's recommendations
Utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.

JOB QUALIFICATIONS

Minimum of High School Diploma or equivalent and Vocational Training.
Must have at least 4 or more years of experience.
Must have knowledge of intrusion systems.
Knowledge of a wide range of alarm panels.
Knowledge of fire systems, CCTV, and intercom access control systems, a plus.
Must have a strong understanding of local/national codes.
Ability to diagnose basic problems and read/understand basic blueprints.
Good written and verbal communication skills.
Ability to determine and implement resolution to complex field situations.
Valid driver's license and good driving record.

REQUIRED SKILLS

Self-motivated and able to work independently taking initiative in identifying and resolving problems.
Excellent interpersonal skills.
Exceptional written and verbal communication skills.
Proven team-building skills, shares knowledge, and is easily coachable.
Aptitude for problem-solving; ability to determine solutions for customers.
Strong analytical and negotiation skills.
Knowledge of SalesForce.com is a plus or willingness and ability to learn.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to: Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk & hear.
Use vision abilities including close, distance, peripheral, depth, and color.
Sometimes work in difficult positions/circumstances with ladders, scaffolding, high lift equipment, ducts, crawl spaces, attics, above ceilings, etc.
Lift, move, and hold up to approximately 50 lbs.
Must be able to drive a motor vehicle (day and evenings) for extended time periods.