Samaritan Ministry of Greater Washington (SMGW)
Position Description: Program Director
Reports to: Executive Director (ED)
Who We Are
SMGW is a non-profit organization committed to empowering program participants to realize significant and positive life changes through the Next Step program. The heart of Next Step is casework/coaching, STRIVE employment readiness training, and Adult Basic Education (ABE). Program team members partner with participants to set goals and remove barriers to achieve them - largely but not exclusively in the areas of employment, housing, health, and education. For 38 years, SMGW is proud to have had a diverse team comprised of full-time paid staff and part-time volunteers who are as committed to change-work with individual participants as they are to community change-work through deliberate collective action to end systemic racism and achieve socio-economic and racial equity for all. While we are faith-based, we have no religious requirements for program participation or employment.
Position Summary
The Program Director (PD) oversees all components of Next Step. This person ensures delivery of quality program services and positive participant outcomes across sites; leads program data collection, analysis, and reporting with assistance from the Program Coordinator (PC); creates new partnerships and expands others in collaboration with the management team; and, increases participant service utilization. The PD supervises the PC, who shares oversight of Lead Caseworkers. The PD exclusively supervises the STRIVE team (STRIVE Trainer, Employer Specialist, SWC Caseworker), and Adult Basic Education (ABE) team at Congress Heights, SE DC.
The PD is a member of the Management Team, along with the Development Director, the COO, and the ED. S/he co-leads Program Committee with the Committee Chair. The PD participates in Board Meetings and key organizational functions for donors and leadership. The position requires ongoing collaboration with the Volunteer Manager on volunteer engagement and training. PD collaborates with ED on strategic initiatives. The PD and the ED are principal contacts for our affiliation with STRIVE National.
Responsibilities
Program Oversight
- Provides oversight of program operations, staffing, and initiatives across multiple sites. Ensures adequate staffing, robust programming, and maximum utilization of services.
- Oversees execution of and reporting for all SMGW local and federal program grants, e.g., Federal Emergency Management Agency (FEMA), DC Department of Employment Services (DOES).
- Gathers, prepares, analyzes, and interprets program data. Leads conversations with Salesforce vendor(s) to troubleshoot operational and reporting issues, with support from Program Coordinator.
- Creates a quality assurance system to ensure that data for all participants is entered both accurately and timely. This includes ensuring that the data for STRIVE participants is accurately and regularly transmitted to STRIVE National.
- Submits utilization and outcomes reports. Present findings, insights., and proposed solutions at Management Team meetings, Program Committee meetings, Board Meetings, and, as requested, for funding proposals and at major donor events.
- Maintains standards and procedures for effective casework and training. Performs periodic audits of case notes to assure compliance with program standards, inform future. programming, and identify staff training needs.
Staff Leadership & Supervision
- Supervises Team Leaders at Samaritan sites, as well as the PC. Creates opportunities for staff professional development in partnership with the PC.
- Conducts performance reviews for all Program team members in consultation with Team Leaders and the PC. Reviews performance reviews conducted by the PC. Recommends raises and promotions, and performance improvement plans where needed, in consultation with the ED and PC (where applicable).
- Develops a schedule and agendas for regular team meetings. Identifies opportunities for team building, data feedback, strategizing and problem-solving.
- Co-leads efforts to recruit, hire, and onboards additional program staff. Co-designs and leads team member onboarding with support from ED and the Program Team.
- In partnership with the Volunteer Manager, interviews, and onboards new program volunteers, identifies new volunteer opportunities and develops annual volunteer training calendar for all program volunteers.
Partnership Creation and Sustainability
- Cultivates new partnerships to develop referral pipelines, creates training opportunities, and strategically cultivates SMGW's presence and engagement in the community.
- Sustains and/or expands current partnerships, maximizing opportunities for cross-training and referrals.
- Represents SMGW at various DMV events, e.g., Coalition for Non-Profit Housing & Economic Development (CNHED) meetings, to expand SMGW's influence and presence, and to stay abreast of trends /developments/best practices in the workforce development, housing, and social services arenas.
Qualifications & Requirements
- At least 5 years of supervisory experience in one location managing nonprofit program(s) where case management and employment training are central, and the organization's budget is $1 million+.
- At least 2 years of supervisory experience of middle manager(s)
- At least 3 years of direct case management experience working with adult clientele.
- An MSW or the equivalent is a requirement for this role, given its clinical demands.
- At least 3 years overseeing employment training/workforce development programming, in terms of both 1-1 individual training and training classes.
- A portfolio of active relationships with similar community-based service providers including governmental providers in the the Greater Washington area.
- Ability to understand and explain how structural racism has created and sustained inequity in housing, employment, and medical treatment for persons in the DMV area and use this knowledge to inform programming.
- Competence with data collection, analysis, and reporting; knowledge of Salesforce platforms is a plus.
- Proven analytical, planning, and implementation skills, as well as clear written expression.
- Proficiency in Microsoft Outlook/Word/Excel.
- Ability to travel to multiple sites within the metro area and attend occasional evening events.
Salary: Starting salary range is $80,000 - $100,000.
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Samaritan Ministry
$80,000 - $100,000
Nov 18, 2024