Associate IS Technician
 Providence Health & Services | |
life insurance, parental leave, 401(k)
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 United States, Texas, Lubbock | |
 Nov 14, 2024 | |
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Description The Associate IS Support Analyst assists with training and quality of all Service Desk staff. Participates in the full range of training activities, including needs analysis, development of course curricula, training materials and delivery of training for Service Desk and external groups as needed. Requires the ability to adapt one's presentation style to caregivers from a wide array of culturally, educationally, and geographically diverse environments. Uses company approved tools to monitor, assess and document all Service Desk interactions for accuracy and ensures company policies and procedures are being followed. Assists in developing, creating and implementing Service Desk quality processes and procedures to ensure service staff caregivers are in compliance with all IS and hospital guidelines. Assists in providing valuable feedback to appropriate management on opportunities for improvement and development of Service Desk staff. Operates in a fast paced, high volume environment and requires the ability to multi-task between various applications and systems while keeping in constant communication with the key relationships. Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications:
Preferred qualifications:
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 328564 Company: Covenant Jobs Job Category: Operations & Support Job Function: Information Technology Job Schedule: Full time Job Shift: Day Career Track: Technical/Skilled Support Department: 4011 SS IS STE SRVC DESK Address: TX Lubbock 3615 19th St Work Location: Covenant Medical Center Workplace Type: On-site Pay Range: $17.81 - $27.79 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. | |