Collections Representative

Konica Minolta is looking for a Collection Representative to join the team on a full-time basis. The role of the Collections Representative is to collect on past due accounts on behalf of Konica Minolta Business Solutions USA, Inc. in a manner that ensures a reduction in aged receivables and DSO, while providing excellent customer service in a professional and customer-friendly manner.

This role is also responsible for the KM CARES customer service issue resolution assigned to the Credit and Collections Operations team.

The position uses the High Radius Collections and EIPP Cloud AI systems to manage account open receivables, collection calls, promise to pay agreements, assignment of tasks, payment links to our customers, and all notes/correspondences internal and external.

Debt Collection:

• Contact customers via phone, email, and other communication channels to collect outstanding debts in the existing High Radius system.
• Negotiate payment plans and settlements within company guidelines.
• Record and update customer account information accurately.

Customer Service:

• Responsible for resolving all KMCARES customer issues assigned to the Credit and Collections Operations team.
• Responsible for monitoring, resolving and closing all Credit and Collections IW54 customer service tickets.
• Provide excellent customer service while managing sensitive financial matters.
• Address customer inquiries and concerns related to their accounts.
• Maintain a professional and empathetic demeanor in all interactions.

Documentation and Reporting:

• Utilize BOBJ reporting for company ATB (Aged Trial Balances) of accounts to prioritize calls, in conjunction with the High Radius Worklists
• Maintain detailed and accurate records of collection activities.
• Provide weekly reporting of calls and correspondence executed within the High Radius system to the Senior Manager of Credit and Collections
• Ensure compliance with company policies and legal regulations.

Collaboration:

• Work closely with the Credit and Collections team members to ensure proper account updates and tasks are completed.
• Participate remotely in team meetings and training sessions to stay updated on best practices and company policies.

• High school diploma
• Further education or certification in finance, business, or a related field is a plus.
• 3+ Years proven experience in a collections or customer service role, preferably in a remote setting.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient with basic computer applications and experience with SAP ERP Systems.
• Ability to execute 80+ collection calls a day.
• Knowledge of debt collection laws and regulations is an advantage.
• Excellent communication and negotiation skills.
• Ability to work remotely 8 hours a day.
• Over-time hours may be needed during Month End/ Quarter End/ Fiscal Year End.

#LI-MD1

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.