Student Success Splst

The College Enrichment & Outreach Programs (CEOP) within the Division of Student Affairs at The University of New Mexico seeks a Student Success Specialist who is passionate about expanding educational access and helping individuals achieve their educational goals. Reporting to the Educational Opportunity Center (EOC) Director, this position supports community outreach and individualized assistance for participants seeking to enter, return to, or continue postsecondary education.

As a federally funded TRIO program, EOC provides free services that help participants navigate educational opportunities. The program serves individuals at different stages of their educational journey, including adults returning to school, students transitioning into college, and individuals seeking a high school equivalency credential. Through community partnerships and personalized support, EOC helps participants understand their options, address barriers, and move from educational interest to enrollment.

The Student Success Specialist will provide services virtually and at community locations throughout Bernalillo, Sandoval, Valencia, Torrance, and Socorro counties, including the EOC sites at UNM and CNM Main Campuses. This position contributes directly to the EOC team's shared responsibility to provide proactive outreach, consistent participant follow-up, and maintaining availability to provide services when and where community members can access them.

The professional selected for this position will:

• Develop and implement outreach strategies, in collaboration with other EOC staff, to identify and recruit eligible participants and meet the program's annual target of 1,400 qualified participants.
• Assist participants with college admissions, FAFSA completion, scholarship applications, and enrollment at the institution of their choice.
• Facilitate workshops, presentations, and individualized educational support addressing college access, general academic guidance, career exploration, and financial literacy.
• Help participants navigate transferring from two-year to four-year institutions, returning to college after stopping out, or connecting with high school completion and adult education programs.
• Maintain regular contact with participants to identify unmet needs, monitor educational progress, and support completion of enrollment steps.
• Collaborate with schools, colleges, and community organizations to coordinate services, strengthen referrals, and reach participants who face barriers to educational access.
• Ensure participant intake applications and required documentation are accurate and complete; maintain confidential participant records, document services and outcomes, and assist with reporting and assessment activities.
• Complete and pass all required employment background checks.
• Perform additional job-related duties as assigned by the EOC Director or Sr. Student Success Specialist to support the successful completion of EOC's objectives and federal grant requirements.

Work Schedule and Travel Requirements

See the Position Description for additional information.

• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

Bachelor's degree; no previous experience required.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Proficiency communicating in English and Spanish, including the ability to explain educational processes and assist Spanish-speaking participants and families.
• Experience supporting first-generation, low-income, adult, or other underserved populations in educational or community settings.
• Familiarity with college admissions, FAFSA completion, scholarship applications, or postsecondary enrollment processes.
• Experience conducting community outreach, recruiting participants, or building relationships with schools and community organizations.
• Demonstrated ability to manage multiple priorities, maintain consistent follow-up, and contribute to shared participation or service goals.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

A complete application will include:
1. Resume with three references. Supervisory references are preferred. The resume should include beginning and ending dates of employment with hours worked each week.
2. Cover letter. In your cover letter include how you meet the preferred qualifications for the position. Additionally, you should address your willingness and ability to work on occasional weekends and evenings.
3. Finalists should be prepared to provide official educational transcripts if selected for hire.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.