Quality Assurance Manager

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Quality Assurance Manager plays a critical leadership role in supporting Didlake's Overseas Support operations. This position ensures efficient, accurate, and compliant processing, packing, and shipping of overseas support materials while maintaining the highest standards of quality, safety, and customer service. As designated Key Personnel on the contract, the Quality Assurance Manager serves as the primary operational leader, fostering collaboration among staff, supporting individuals with disabilities in the workplace, and ensuring successful contract performance in support of Peace Corps operations.

What You Will Do

• Lead and oversee daily overseas support processing and shipping operations to ensure compliance with contract requirements, operational procedures, and quality standards.
• Supervise, coach, and evaluate contractor personnel while fostering a positive, inclusive, and productive team environment.
• Develop and implement quality assurance measures to ensure accuracy, efficiency, and timely processing of overseas support materials.
• Serve as the primary liaison between Didlake, the Peace Corps, Contracting Officer's Representative (COR), and other key stakeholders.
• Recommend operational improvements and updates to shipping, processing, and quality control procedures.
• Provide on-the-job training to new employees and develop instructional materials and visual aids to support operational excellence.
• Collect, analyze, and report productivity, efficiency, and quality metrics, including required contract and federal compliance reporting.
• Respond to operational issues, service complaints, and processing discrepancies, providing timely resolutions and corrective actions.
• Ensure proper maintenance and functionality of shipping and processing equipment and systems.
• Manage departmental purchasing, inventory control, and replenishment activities.
• Monitor all aspects of receiving, packing, tracking, and shipping overseas support materials to ensure compliance with established standards.
• Oversee adherence to inventory, storage, packaging, and export reporting requirements for controlled substances in accordance with DEA regulations.
• Implement and monitor safety procedures, identify workplace hazards, and support organizational safety initiatives.
• Serve as agency liaison with DHL, Department of Defense coordinators, and State Department representatives.
• Support research and resolution of Global Address Package (GAP) inquiries and coordinate merchandise returns with vendors.
• Ensure compliance with Didlake policies, Peace Corps requirements, and all required training obligations.