Business Process Analyst

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Business Systems Analyst acts as a liaison between business stakeholders and application development teams, ensuring requirements are clearly defined and solutions meet business needs. This role works independently on small to medium projects, contributes to Agile ceremonies, and supports the delivery of high-quality applications by documenting requirements, supporting testing, and maintaining system documentation.

Essential Duties:

1) Requirements Gathering & Documentation

• Elicit business needs through stakeholder interviews, and analysis.
• Translate requirements into user stories, acceptance criteria, and functional documentation.
• Maintain a clear requirements backlog in Azure DevOps or similar tools.

2) Stakeholder Collaboration

• Work with product owners to refine backlog items and priorities.
• Serve as the link between business stakeholders and Application Development.
• Clarify requirements and scope throughout the project lifecycle.

3) Application Development Support

• Participate in sprint planning, backlog grooming, daily standups, and retrospectives.
• Provide ongoing clarification of requirements to development teams.

4) Testing & Validation

• Assist in test planning and execution to confirm requirements are met.
• Support UAT by preparing scripts, documenting results, and resolving issues.

5) Documentation & Knowledge Sharing

• Maintain system documentation, including workflows, requirements, and release notes.
• Ensure accurate records for project handoffs and sustainability.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

6) Continuous Improvement

• Contribute to enhancements in requirements management practices.
• Identify opportunities to improve documentation standards and Agile delivery practices.

7) Travel

• This position may require up to 10% travel for meetings, workshops, or project support.

Education, Training and Requirements:

• Associate's degree in Information Systems, Computer Science, Business, or a related field required; Bachelor's degree preferred.
• Coursework or training in business analysis, application development, or Agile practices is a plus.
• All applicants must be 18 years of age or older

Skills:

• Strong attention to detail and documentation skills.
• Ability to learn quickly and follow structured methods for requirements gathering and testing.
• Good communication skills with the ability to work in a team environment.
• Familiarity with Microsoft Office Suite required; exposure to Azure DevOps, Jira, or other requirements management tools is a plus.

Experience:

• 0-2 years of relevant experience, including internships, academic projects, or entry-level roles in business analysis, IT support, or application development.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.